ELO Serial Touch Screen - Frequently asked questions

VL5A9RN and VL7E9RG

What is this FAQ for?

Based  on  information  requested  by  customers, this FAQ  is designed to cover issues relating to the ELO Serial Touch screen attached to Vibrant VL5A9RN (15") and VL7E9RG (17") monitors.

If you are using this FAQ for the first time, it is suggested that you follow through the items below in the order they are written, more experienced users can click on the links below to jump directly to the appropriate areas of interest.

1.00. General issues
1.01  How do I connect my touch screen to my PC
1.02. How do I install the touch screen software.
1.03. How do I callibrate the touch screen.
1.04. My touch screen doesn't work correctly .

Answers

1.01  How do I connect my touch screen to my PC.
Carefully connect the Touch Screen 9 pin D-type connector ( shown circled below ) to COM1 or COM2 on your PC. Ensure that your touch screen is properly connected as listed in the instruction manual that came with your monitor. Also check that the monitor image is correctly centered and aligned before installing the ELO Accutouch software.



1.02. How do I install the touch screen software.

The example installation guide shown below is for WIndows 2000 however the same principles apply for different versions of Windows O/S however some screens may vary slightly.

Insert the ELO Touch ToolsCD into the your CDROM, the CDROM should automatically run ( depending on the settings for your CDROM drive), if it does not, navigate to D:\autorun.exe where "D" is the letter or equivalant for your CDROM drive. Double click EloCD.exe to begin the installation. At the menu screen below, select Install Driver For This Computer as shown below...

The installation process will now begin. As your touch screen is a serial 5 wire resistive type. select Install Serial Touchscreen Drivers and click Next to continue.



If you wish to contine to the installation, click Yes to accept the license terms and conditions.

The installation software will now check your PC for unused serial ports as below...



Select Auto-Detect ELO devices, this will enable the installation software to automatically detect the touch screen controller inside you monitor. Click Next to continue.

If you connected your 9 pin D-Type serial lead to COM1, select COM1 as shown below, otherwise select an alternative COM port. Click Next to continue.



The installation software will display the screen below confirming your COM port selection. Click Next to continue.



The installation software will now install the appropriate drivers as shown below...



It is strongly recommended that you calibrate your touch screen for optimal accuracy. Select Calibrate Elo Touchscreen monitors. to activate the calibration routine. Select Finish to complete the installation.

The calibration software will place 4 targets in the corners of the screen starting with the top left hand side. Touch the targets with your finger as they appear, when you lift off your finger from the screeen, the next target will appear.

When all four targets have been selected the confirmation screen below will appear. To check the accuracy of the calibration, touch the screen at points around the screen and note if the cursor appears under your finger. If you are happy with the calibration accuracy, touch the green tick mark circled below. If you wish repeat the calibration exercise click or touch the blue arrow.

Congratulations, you have now installed and calibrated your touch screen. Click Click or Touch Exit to close the touch screen intallation software.

1.03. How do I callibrate the touchscreen.
To begin the calibration process...

Select Start Menu/Settings/Control Panel/as shown below. Click or touch the ELO Touchscreen icon to acivate the calibration software.

The ELO Touchscreen properties options screen will appear. On the General tab click or touch the calibration button shown circled below.

The calibration software will place 4 targets in the corners of the screen starting with the top left hand side. Touch the targets with your finger as they appear, when you lift off your finger the next target will appear.

When all four targets have been selected the confirmation screen below will appear. To check the accuracy of the calibration, touch the screen at points around the screen and note if the cursor appears under your finger. If you are happy with the calibration accuracy, touch the green Tick mark circled below. If you wish repeat the calibration exercise, touch or click the blue arrow.

If you are happy with the calibration of your monitor click or touch OK to exit the calibration software.



1.04. My touch screen doesn't work correctly.

Connections.
Ensure that the 9 pin D-type serial connector is securely connected to your monitor and COM1 or COM2 of your PC.

Select Start Menu/Settings/Control Panel/ and click on the ELOTouchscreen icon to bring up the ELO Touch screen properties option. Select the Properties 1 tab to confirm if your touch screen has been detected.

If the ELO Software has detected your touch screen monitor, a green tick will appear next to the Touchscreen type and the controller status will be listed as Working properly. Ensure that Disable Touch is unticked.



If a red cross appears, and Touch Screen type is listed as Not Available, check...

a) The 9 pin serial D-type lead supplied with your monitor is connected properly to both your monitor and your PC

b) The 9 pin serial D-type lead supplied with your monitor is connected to the correct COM port on your PC.

ELO Software.
To successfully install the ELO Touchtools drivers on a Windows 2000 or XP machine, please ensure your are logged on the ADMINISTRATOR or have administrator privileges with your current login.


Calibration Errors.
For calibrations errors, follow the calibration procedure detailed in 1.03.

If all fails !
If the touch screen still fails to work, try connecting it to a different PC with a basic set-up and a different O/S.


Specification subject to change without notice