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RobotPOS/ScanPOS/ShopPOS
Frequently asked questions
  
What is this FAQ for?
Based on information
requested by customers,
this FAQ is designed to cover issues
relating to RobotPOS, RobotPOS Plus, ScanPOS
and ShopPOS only. It does not cover issues
relating to PT4000I and TPOS.
1.00. General
issues
1.01.
My new machine displays the error message "Disk Boot
Failure" at power up.
1.02. When I reduce the display resolution, the display
area reduces in size.
1.03. When I print to a serial receipt printer on COM1,
the information on the customer display
(VFD) is also printed.
1.04. Why does the CAPS LOCK/NUMBER LOCK LEDS not work
on my keyboard?
1.05. How do I get the VFD customer display to emulate
an Epson display?
1.06. How do I configure the MSR?
1.07. I ordered a unit with a FDD and CDROM but these don't
seem to be fitted.
1.08. How can I check the customer display is working or
send text to the display?
1.09. How do I control the digital cashdrawer port?
1.10. Can I add a second hard drive to my unit?
1.11. How do I install the operating system with/without
an FDD?
1.12. What should I do if my unit goes faulty?
1.13. My RobotPOS or ShopPOS will not work with a Metrologic
scanner.
1.14. Can I add extra memory?
1.15. The touch screen installer software is asking for
the port number. Which port is used?
1.16. Can I connect a wireless LAN inside these units?
1.17. I have lost the drivers CD, where can I download
the drivers?
1.18. How do I add an FDD.
1.19. My units starts to boot, runs for a short while
then crashes
1.20. I've read the faq. but I still need help from technical
support.
1.21. Is it possible to adjust the brightness level of
the TFT ?
1.22. When I install Windows 95 my terminal locks up
1.23. Why can't I find the Euro symbol on the customer
display
1.24. Why do some cards swipe thru the MSR only up or
down while others are bi-directional.
1.25. My real time clock is running slow, how do I fix
this problem.
1.26. I've lost the ELO touch driver CD, where can I download
this.
1.27. Where can I find LINUX/UNIX or Win XX drivers for
the touch screen.
1.28. How do I add a CDROM drive to my unit.
1.29. How do I add a customer display to my RobotPOS.
1.30. I am using Win2K in 800x600 stretch mode however
at log-on the display is not stretched to
1024 x 768.
1.31. I removed the MSR and now I get a "No keyboard present"
error message at boot-up.
1.32. I removed the MSR, is a blanking plate available?
1.33. I am running LINUX and I want to arrange ethernet
or PXE boot up.
1.34. Can I boot-up the machine from a CDROM?
1.35. What is the COM port, IRQ no. and Base Port Address
for the ELO Touchscreen.
1.36. I have noticed that graphics update more slowly
on recently purchased terminals.
1.37. My unit will only boot up after several attempts
or does not boot up.
1.38. Where can I obtain the OPOS drivers for your terminals.
1.39. How can I change the VFD from COM1 to COM3
1.40. I've adjusted the settings on the customer display
but nothing has changed
1.41. Is the MSR integration into the PS/2 connection
compliant with the ISO 7811/2 standard.
1.42. Can the RobotPOS range
of terminals be described as dust/spray
proof
1.43. I have removed the
Infra Red panel and now I get a -5V &
-12V supply warning
1.44. My mouse will not work
1.45. My customer complains
that the MSR does not output the correct
delimiter characters
2.00. ScanPOS related
2.01. Do I need to purchase a Serial or Keyboard wedge
ScanPOS?
2.02. How do I prevent the scanner entering sleep mode
after 30 minutes?
2.03. How do I bring the scanner out of sleep mode?
2.04. Is it possible to fit a Customer display to a ScanPOS?
2.05. I've lost the manuals for the scanner where can I
find them?
3.00. RobotPOS
plus related.
3.01. What operating systems are compatible with RobotPOS
Plus.
3.02. Is RobotPOS Plus compatible with Windows XP embedded.
3.03. What is the maximum CPU speed.
3.04. What is the IP rating of the RobotPOS Plus terminal.
3.05. Can I have more than 4 serial ports and can I drive
a digital cashdrawer.
3.06. I want an I-button with a strong magnet to prevent
accidental dis-connection.
3.07. Can I still use the remote keyboard with RobotPOS
Plus.
3.08. Is a pole display available for RobotPOS Plus.
3.09. Is it possible to have a built-on keyboard with
RobotPOS Plus.
3.10. Can I disable the USB sockets to prevent un-authorised
tampering with the terminal
3.11. How can I prevent un-authorised tampering with
the hard drive.
3.12. How long will spare parts be available.
3.13. Is suspend to memory available on RobotPOS Plus.
3.14. How much power can the RobotPOS Plus Power supply
deliver.
3.15. Are the COM ports on the RobotPOS plus standard
PC COM ports.
3.16. How much current can the RobotPOS serial ports
supply.
3.17. Why isn't the side power switch protected to prevent
accidental activation.
1st Level Technical FAQ
(No need to get inside the machine)
3.18. My MSR beeps once and won't produce any output.
3.19. Why does my terminal crash (without error messages)
when I install Windows XP.
3.20. Why can't I boot from a USB CDROM.
3.21. Why does the RobotPOS Plus "Y" lead have
an "E" on the mouse connector.
3.22. How do I test a 6 port RobotPOS Plus using Hyperterminal.
3.23. When I connect a Datalogic Gryphon scanner, the
scanner does not pass data.
3.24. How do I switch data between the internal and external
customer display.
3.25. Can I connect a modem to COM1 when the internal
customer display is connected.
3.26. The Observer 3 monitor is warning that the V Core
voltage is too low.
3.27. Can I use XP embedded with RobotPOS Plus.
3.28. Is it possible to remotely shut down and wake up
RobotPOS Plus via Wake On LAN.
3.29. My software uses DOS 800x600 on a 13.3" terminal
and I do not want BIOS autostretch.
Engineer Level FAQ, Password
protected (Requires qualified engineer/safety
test)
3.30. How do I
add a customer display to RobotPOS Plus.
3.31. How do I dis-connect the internal
customer display.
3.32. What is the difference between a 4
port and 6 port RobotPOS plus.
3.33. How do I set the voltage on pin 9
of the serial port D-type connector.
3.34. How do I configure the voltage for
12V or 24V cashdrawers.
3.35. What are the connections for the digital
cashdrawer connector.
3.36. Can RobotPOS Plus be fitted with an
I-button or Dallas Key.
3.37. How do I modify RobotPOS Plus to boot
up immediately so I dont have to press the
power button
3.38. Is it possible to change the voltage
on pin 9 of the D-type serial connector
to Pin 8 or Pin 1
3.39. How do I reprogram the BIOS on a RobotPOS
Plus.
3.40. How do I exchange a 13.3" TFT assembly
for a 12.1" TFT assembly.
Answers
1.01. My new machine displays
the error message "Disk Boot Failure" at
power up.
This will occur when no operating system
(O/S) is installed. Normally the machine
will not be supplied with an O/S installed
as it is usually more cost effective for
the customer to source the O/S themselves.
If you require an O/S, please specify
at the time of purchase.
1.02. When I reduce the resolution from
maximum, the display area reduces in size.
To "stretch" the image back to fill
the screen, locate the driver CD supplied
with the machine and open the VGA folder.
Inside will be another folder labelled SM1721
control panel. Select either the Win98/ME
or Win2000 folder and install the SM1721
control panel onto the machine.
Once installed, click on the SM1721 control
panel icon next to the clock in the bottom
right hand corner of the screen
 Now
it is possible to toggle stretch mode on
or off in the Display properties/Lynx3DM
options box.
1.03. When I print to a serial
receipt printer on COM1, the information
on the customer display (VFD) is also printed.
This occurs because the customer display
(VFD) is hard wired internally into COM1.
As RobotPOS and ShopPOS do not support printer
sharing on COM1 the solution is to connect
the receipt printer to COM 3/4. When using
a RobotPOS with an external customer display
and a receipt printer, printer sharing can
be enabled on COM 3/4 using the following
commands....
ESC = n - ASCII Format Description - Select
peripheral device, display or printer/
ESC = n
Select peripheral device
When n = 01h, enable printer, disable display.
When n = 02h, disable printer, enable display.
When n = 03h, enable printer, enable display
1.04. Why does the CAPS LOCK/NUMBER LOCK
LEDS not work on my keyboard?
This does not affect the operation of
the keyboard but is due to a hardware conflict
between the Infa Red module and the keyboard.
Removing the internal Infra Red module will
resolve the problem. The procedure for removing
this panel is described in 1.13.
1.05. How do I get the customer display
to emulate an Epson display?
There are two type of customer displays
fitted into these units, WD202 or CD5220.
Visually check which type is fitted by reading
the ID sticker on the VFD. The most common
VFD fitted is type WD202. The switch settings
for WD202 can be seen below......
WD202 switch settingsSwitch settings
for the CD5220 display can be found on the
installation CD.
1.06. How do I configure the MSR?
The magnetic card reader can be configured
for a number of options based on the SW1/SW2
settings on the MSR pcb, see information
below.
Switch 1 settings
Switch 2 settings
1.07. I ordered a unit with a FDD and
CDROM but these don't seem to be fitted.
The CD-ROM, FDD and hard drive are located
under an elliptical cover beneath theTFT
screen. See photo below for details.
1.08. How can I check the customer display
is working or send text to the display?
Powering on the machine will
reset the customer display which will then
display a test message for several seconds.
If you wish to display a message permanently
for demonstration purposes, download the
VFD test.ZIP file from the drivers
page. Unzip the file into the root directory
of drive C. Enter your test message by editing
the VFD.TXT file.
1.09. How do I control the digital cashdrawer
port?
The digital cashdrawer port supplies
12V at 1 amp using address 240H to open
the cash drawer however it is not recommended
that the customer uses this port. The preferred
method is to connect the cash drawer to
the receipt printer or if the customers
configuration has no printer, we suggest
using a serial cashdrawer with external
power.
1.10. Can I add a second hard drive to
my unit?
It is not possible to add a second hard
drive to RobotPOS/ScanPOS/ShopPOS.
1.11.0. How do I install the operating system
with/without an FDD?
Below is a typical install procedure,
in this case for Windows 98.......
1.11.1. Set machine to install operating
system from CDROM
Switch on power. Press DEL to enter BIOS
Select BIOS FEATURES SETUP and set Boot
sequence to CDROM,C,A
Install windows 98 CDROM, select BOOT FROM
CDROM then START WIN98 FROM CDROM
1.11.2. Install Audio driver
Install supplied driver CD into CDROM
Select Start/Settings/Control Panel/System/Device
Manager/Other Device/PCI Multimedia Audio
Device/Properties
Select Re-install driver/NEXT
Select Search for better driver/NEXT
Select specify location/NEXT
Select D: browse
Select DRIVERS/SOUND/WIN98SE&ME/OK/NEXT
Install ESS Solo 1 PCI Audio Driver (SOLO1.INI)
Select FINISH
RESTART machine
1.11.3. Install Network card driver
Select Start/Settings/Control Panel/Device
Manager/Other Device/PCI Ethernet
Controller/Properties/Reinstall driver/NEXT/
Select Re-install driver/NEXT
Select Search for better driver/NEXT
Select specify location/NEXT
Select D: browse
Select DRIVERS/LAN/WIN98/NEXT
Install D:DRIVERS/LANZWIN98/NETRTS5.INF
Select FINISH
RESTART machine
1.11.4. Install VGA driver
Select Start/Settings/Control Panel/Device
Manager/Monitors/Display Adapter
Select Properties/Driver/Update driver/NEXT
Select Search for better driver/NEXT
Select specify location/NEXT
Select D: browse
Select DRIVERS/VGA/SM721/WIN9x/OK/NEXT
1.11.5. Install SM1721 control panel
Select DRIVERS/VGA/SM721 Control Panel/WIN98&ME/Setup
1.11.6. Install ELO touch system
Insert supplied ELO system into CDROM
Select Install Driver for this computer
Select Install Serial Driver
Select COM2
Calibrate touch screen by touching targets
Select FINISH
1.11.7. Finishing installation
Re-boot machine. Press DEL to enter BIOS
Select BIOS FEATURES SETUP and set Boot
sequence to C,CDROM,A
1.12. What should I do if my unit goes
faulty?
Contact the service department by phone
on 01952 280311 or email Vibrant
Service. The service department
will issue an RMA number and give full details
of the returns procedure. Please note:
After repair the machine will be returned
in "as new" condition therefore it is important
for customers to retreive all data from
the removable hard drive before the unit
is returned.
1.13. My RobotPOS or ShopPOS will not
work with a Metrologic scanner.
If the RobotPOS/ShopPOS is connected to
a Metrologic Laser Scanner, the following
error messages will appear...
"MSR not responding"
"Laser scanner not responding" The solution
for is to remove the internal Infra Red
pcb. Remove the 5 screws in the base of
the unit. Now carefully rotate the chassis
out of the case. The infra red panel is
located at the back on the left hand side
of the unit under the VFD and adjacent to
the serial/PS2 panel. See photo below.....
Undo the single retaining screw and remove
the infra red panel.
You will then need to add 4 jumper links
to the plug the I/R PCB was connected to.
The jumpers go across pins 3-4, 7-8, 13-14,
17-18. You will find that these pins are
already numbered on the PCB. See photo below......
The Metrologic scanner should then work
OK.
Should you receive the following error message
at boot-up "keyboard not responding" ( this
may occur with WIN 2000, WIN NT, and WIN
XP ), re-boot the machine and press DEL
to enter the BIOS. Select STANDARD CMOS
SETUP screen.
Adjust the "HALT ON" parameter to
"All but keyboard".
1.14. Can I add extra memory myself?
The RAM module used internally is a
special low profile 25mm high version therefore
you will need to contact Chris Yang at Vibrant
Direct to order a new module. Contact Chris
on 01952 280330 or email:Chris Yang at Vibrant
Direct.
1.15. The ELO touch screen installer
software is asking for the port number for
the touch screen, which port is used?
The touch screen software should be installed
on COM2.
1.16. Can I connect a wireless LAN inside
these units?
It is not possible to fit a wireless
LAN card inside the RobotPOS range because
most wireless LAN cards are PCMCIA and there
are no PCMCIA slots available. We recommend
using the Ethernet port to connect a wireless
LAN Access Point.
1.17. I have lost the drivers CD, where
can I download the drivers?
Drivers can be download from the Vibrant
website, please click here.
1.18. How do I add an FDD.
If you have purchased a unit with a CDROM
and would like to add an FDD, follow the
instructions below.
1.18.1. Preparation
Remove the external CDROM/FDD cover (if
fitted). Cover is shown in answer 1.07.
Remove 6 screws from around the TFT panel
base, you will need to use the motorised
display buttons to move the display to give
access to the centre retaining screws. If
an MSR is fitted, remove the MSR.
1.18.2. Removing the CDROM to gain access
to the FDD slot.
Remove the 4 CDROM retaining screws shown
below and move the CDROM unit to one side.
1.18.3. Remove the FDD bracket and blanking
plate
Remove the 4 FDD retaining screws shown
below and take out the FDD bracket.
Remove the two retaining screws to release
the plastic FDD blank.
Assemble the FDD into the bracket and retain
with 4 screws.
Screw the FDD assembly back into the unit.
Carefully insert the FDD ribbon cable into
sockets, ensure the cable is pushed fully
home, then lock clips.
Push the FDD lead onto the plug as shown
( ensure correct orientation )
Thread the ribbon cable into the base of
the unit,
Remove black tape from bundled ribbon cables
and add in FDD ribbon cable.
Re-attach the black tape to the ribbon bundle.
Ensure cables are in tidy order and can
move when display is adjusted.
Remove 5 retaining screws in the base of
the unit and rotate base/motherboard assembly
out of the case.
Insert FDD ribbon cable as shown below.
Return base/motherboard assembly into case,
fix with five screws.
1.18.4. Re-assembly
Refit the CDROM drive and retain with 4
fixing screws.
( Dont forget to add the earth lead to the
top right hand screw in the photo)
1.18.5. Modify BIOS and check operation.
Re-assemble the TFT screen to the base cover.
Re-boot the machine and press "DEL" to enter
the BIOS.
Select "Standard CMOS setup"
Select "Drive A". Use Page Up/Down to set
FDD to 1.44MB 3.5".
Insert floppy disk and check operation of
drive.
If the FDD is not recognised, check or re-seat
all ribbon cables.
1.19. My unit starts to boot, runs for
a short time, then crashes.
This can be due to a loose/unclipped CPU
cooler fan, see below.
Remove 5 screws in the base of the unit.
Carefully rotate the motherboard out of
the case, re-attach fan and re-boot.
1.20. I've read the faq. but I still
need help from technical support.
For service related issues, please ring
our service department on 01952 2804000.
For general advice and enquires, contact
John Hatton on 01952 280360 or email him
at Technical Support
1.21. Is it possible to adjust the brightness
level of the TFT ?
The brightness level of the RobotPOS/ScanPOS/ShopPOS
is set to a fixed level therefore it is
not possible to either adjust the brightness
level or add an extra backlight.
1.22. When I install Windows 95 the terminal
locks up.
When installing WIndows 95 ensure you are
using Version 4.00.950B or later. Versions
before this release will not operate.
To avoid conflicts you will need to free
IRQ 5 for PCI devices and IRQ 9 for ISA.
1. Enter BIOS setting-->Integrated Peripherals:
Serial port 3 change to IRQ 10 and Serial
port 4 to IRQ 11
2. PnP/PCI configuration : IRQ 3,4,7,9 change
to Legacy ISA others are PCI
1.23. Why can't I find the Euro symbol
on the customer display.
From April 2003, the customer display has
been upgraded to include the Euro Symbol.
The firmware version is V2.38 and can be
downloaded from the download section of
this website ( vfd238.bin ). The Euro symbol
can be found in the character set at location
D5H.
1.24. Why do some credit cards swipe
thru the MSR only up or down while others
are bi-directional.
The direction in which the card swipes through
the MSR and whether the card can be swiped
in both directions is dependant on the orientation
of the MSR read head and the SW1 settings
on the MSR panel. If the MSR SW1 dipswitches
4,5 and 6 are set to select to Track 2 Last
(dual track) or Track 2 First (dual track)
the MSR will swipe in one direction only.
The card will swipe either upwards or
downwards depending on the orientation
of the MSR read head ( the MSR read head
can be mechanically reversed depending on
the required direction ).
If the MSR SW1 4,5,6, dipswitches are set
to triple tracks ( 4=1,5=1,6=1 ) the credit
card will swipe through in both directions.
1.25. My real time clock is running slow,
how do I fix this problem.
First make sure the CMOS battery is
good by checking battery voltage and current.
To test battery voltage connect a voltmeter
between the top of the battery and ground,
battery voltage should be approximately
3 volts.
To test the battery current connect a test
meter between the top of the battery and
jumper JP13, pins 1 and 2. The current is
normally between 2 to 15 mA normally, on
units measured in TUK service department,
the measured current was 8 mA.
If the current and voltage are normal, please
change motherboard.
1.26. I've lost the ELO touch driver
CD, where can I download this.
The RobotPOS range uses a 5 wire serial
touch screen. The touch screen controller
is connected to COM 2. ELO drivers can be
found at the following link...
http://www.elotouch.com/support/dnld.asp
1.27. Where can I find LINUX/UNIX or
Win XX drivers for the touch screen.
ELO drivers for the following operatings
system.......
Win 3.X, WIN95/98/ME/CE/2000/NT/XP/UNIX/LINUX
can be found on the ELO website at the following
link.
http://www.elotouch.com/support/dnld.asp
1.28. How do I add a CDROM drive to my
unit
Step 1. Remove all the screws around the
LCD display moulding as shown in Pic 1.
Hint You will need to adjust the motorised
display to get access to the centre top
and bottom centre screws. Remove the MSR
if fitted as shown in Pic 2.
Pic 1 Pic
2
 
Step 2. Carefully lift the TFT display away
from the unit.
Step 3. Remove the CDROM blanking plate
from the CDROM bracket.
Step 4. Screw the CDROM into the CDROM bracket,
and refit into the unit. Do not forget to
re-attach the earth lead as shown in Pic
3.
Pic 3
Step 5. Connect the CDROM cable ( CA-F899B04
) and the CDROM audio cable.
Make sure the tail of the cable is facing
down as shown. Wrap black adhesive
tape around audio lead and plug to ensure
audio cable does not fall off during ( as
shown in Pic 4 ).
Push the other end of the ribbon cable through
the access slot into the base of the unit,
as
shown below in Pic 5.
Pic 4 Pic
5
 
Remove black tape from bundled ribbon cables
and add in CDROM ribbon cable.
Ensure cables are in tidy order and can
freely move when the LCD display angle is
adjusted.
Re-attach the LCD screen assembly and MSR
( if fitted ) back to the terminal and fix
with the 8 retaining screws.
Step 6. To attach the CDROM cable to the
terminal motherboard, first remove the 5
retaining screws from the base of the unit
as shown in Pic 6 below.
Pic 6
Step 7. Carefully rotate the motherboard
assembly out of the case.
Step 8. Carefully connect the CDROM ribbon
cable to the motherboard as shown.
Make sure the ribbon tail is facing outwards
is as shown in Pic 7 below
Pic 7
 Remove black tape from bundled ribbon cables and
add in CDROM ribbon cable.
Re-attach the black tape to the ribbon bundle
as shown below in Pic 8.
Pic 8
Step 9 Insert audio cable into the motherboard
as shown in Pic 9 below.
Pic 9
Step 10. Push the motherboard back into
case and fix with 5 retaining screws.
Boot the machine into Windows and check
that CDROM is present.
Check CDROM cables if CDROM does not appear
in My Computer.
1.29. How do I add a customer display
to my RobotPOS.
Step 1 First remove the 5 retaining screws
from the base of the unit as shown in Pic
1.
Pic 1
Step 2. Carefully rotate the motherboard
assembly out of the case.
Step 3. Once inside the case, the VFD bracket
is located at the rear of terminal ( Pic
2 ).
Pic 2
Step 4. Remove the chassis from the case
so that the VFD bracket and the Transition
Board bracket are accessible ( Pic 5 ).
Pic 5
Step 5. Connect the supplied VFD cable (
CA 859018 ) to the transition board - plug
J27.
Add a shorting jumper across JP1 ( Pic 6)
Pic 6
Step 6. Connect the other end of the VFD
lead to the VFD display - socket CN1 ( Pic
7 ).
Pic 7
Step 7. Attach the VFD to the bracket
with the screws provided ( Pic 8 ).
Pic 8
Step 8. Carefully return the chassis
into the terminal moulding and connect the
power cord.
Power up the unit, the VFD display will
immediately enter into self test for several
seconds blanking off.
Should the display fail to appear, check
that VFD lead and jumper J1 are correctly
fitted.
1.30. I am using Win2K in 800 x 600 stretch
mode with the log-on passwords required however
after boot-up, when the user comes to enter
the Log-on password, the display is not
stretched to 1024 x 768.
This problem can be resolved by activating
the stretch program earlier in the boot-up
process. To do this enter the following......
Start/Settings/Control Panel
Sceduled Tasks
Add Scheduled Tasks
Next
Browse
Navigate to C:\WINNT\Smctrlw
Select "When my computer starts"
Next
Enter "User name/password"
Click Finish
Logoff/Restart
1.31. I removed the MSR and now I get
a "No keyboard present" error message at
boot-up.
To stop the "No keyboard present" error
message, please add 4 jumpers across pins
1-2,3-4,5-6,7-8 as shown in the image below
1.32. I removed the MSR, is a blanking
plate available ?
Unfortunately a blanking plate is not available
at this time.
1.33. I am running LINUX and I want to arrange
ethernet or PXE boot up.
RobotPOS does not support PXE boot ROM because
the NIC is on Motherboard and has no boot
ROM socket. If you want boot up Linux from
PXE server, we suggest you can use the DOM
instead of the HDD. The DOM is IDE interface
flash disk, from 4MB to 256MB. No driver
is needed as it behaves just like a small
HDD.
1.34. Can I boot-up the machine from
a CDROM?
Yes, the RobotPOS BIOS does support CDROM
boot up. Please change the following BIOS
setting.....
BIOS FEATURES SETUP --> Boot Sequence:
change to "CDROM,C,A" then you can boot-up
the system from any bootable CD (like Windows2000
or any O/S system CD).
1.35. What is the COM port, IRQ no. and
Base Port Address for the ELO Touchscreen.
The Touch Screen is on COM 2, IRQ3, 02F8.
1.36. I have noticed that graphics update
more slowly on recently purchased terminals.
This is due to a reduction in the amount
of video memory. From March 2003 the motherboard
was changed from 7107L ( 8MB) to 7104L (
4MB ). It is not anticipated that this will
cause any serious problems. Reducing the
number of screen colours/resolution or adding
extra RAM will lead to an increase in performance.
1.37. My unit will only boot up after
several attempts or does not boot up.
This may be due to D.S. brand capacitors
fitted on the motheboard.
There only 8 units fitted with D.S. capacitors
in the UK. After March 2002 terminals were
fitted with Hermei or Sanyo capacitors.
Motherboards with D.S. capacitors should
be replaced.
1.38. Where can I obtain the OPOS drivers
for your terminals.
Please download the file OPOS driver.zip
from the download page. This driver is suitable
for both the RobotPOS/ScanPOS/ShopPOS and
RobotPOS plus range.
1.39. How can I change the VFD from COM1
to COM3.
To set the VFD on COM3, please change the
BIOS settings as below.
The current setting is :
COM1, 3f8
COM2, 2f8
COM3, 3e8
COM4, 2e8
Change the setting to
COM1, 3e8
COM2, 2f8
COM3, 3f8
COM4, 2e8
The VFD will on COM3 in Windows and the
DB9 connecter on RobotPOS marked "COM3"
will become COM1 in Windows.
1.40. I've adjusted the settings on the
customer display but nothing has changed.
Before changes to the DIP switches will
take effect, the unit must be completely
powered off and restarted, a Windows re-boot
will have no effect.
1.41 Is the MSR integration into the
PS/2 connection compliant with the ISO 7811/2
standard.
Yes it is.
1.42. Can the RobotPOS range of terminals
be described as dust/spray proof
We can not say RobotPOS range is Dust
Proof unless it has a fanless system or
it has filter in system fan. We can say
RobotPOS does have limited Spray or Splash
Proofing. Although RobotPOS has had some
protection added to make it Spray Proof
it is not to any IP standard. Generally
because ShopPOS and ScanPOS have ports for
the HDD,CDROM and FDD in the side we just
can say it is front side spray proof.
1.43. I have removed the Infra Red PCB and
now I get a -5V & -12V supply warning
This is normal, because RobotPos/Plus
do not need -5V and -12V ( the PSU and Motherboard
only has +5V,+12V and GND ). Every RobotPOS
unit which runs the observer software has
this error message, please cancel the -5V
and -12V selection, the errors will not
appear.
1.44. My mouse will not work
If the infra red has been removed, check
that jumpers 13~14 and 17~18 in the correct
position on the transition panel as shown
below...
1.45. Customer reports that the MSR does
not output the correct delimiter characters
A customer may complain that a faulty
MSR is outputting basic data from the card
( ie. a name or a part number ) but is not
outputting the correct delimiter characters
required by the customers software to determine
when the data stream from the card is finished.To
determine if this is the case, open up Windows
notepad, swipe a known card through the
MSR and check the characters present in
Notepad.
For example, a faulty MSR unit may produce
the shortened string below.....
8944129990345264005=06121010000000000
whereas a good MSR panel produced.....
%b8944129990345264005^orange/^06120000000000000000000000000000000000000000000?;8944129990345264005=06121010000000000?
In this case track 1 is missing as shown
below.....
%b8944129990345264005^orange/^06120000000000000000000000000000000000000000000?---->(Track
1)
;8944129990345264005=06121010000000000?---->(Track
2)
This can be caused by either MSR panel MB
85637 or TTL module (meg. head unit).
Before changing the MSR panel ( MB 85637
) check that SW1/2 switches are in the normal/default
position (as shown in 1.06).
2.0) ScanPOS related
2.01. Do I need to purchase a Serial or
Keyboard wedge ScanPOS?
It is important when ordering a ScanPOS
to specify in advance whether you intend
to use the scanner in either serial mode
(COM1) or keyboard wedge. It is possible
to convert a serial ScanPOS to keyboard
wedge but this requires a change to an internal
lead. If you require further advice,
please email Technical Support
2.02. How do I prevent the scanner entering
sleep mode after 30 minutes?
On receipt, the scanner in the ScanPOS
is set to "Sleep Mode after 30 minutes"
by default. Some customers may wish to prevent
the scanner from entering sleep mode. Please
follow the instructions below.....First,
scan the bar code below to open the scanner
programming mode
OPEN/CLOSE programming mode with updateSecond,
scan the following bar code below to set
the scanner to "sleep mode off".
Sleep Mode Off Third, scan the bar
code below to update the scanner settings
and exit programming mode.
OPEN/CLOSE programming mode with update
For the full range of scanner options, please
see the supplied manuals.
2.03. How do I bring the scanner out of
sleep mode?
You will need to shut down the machine,
turn-off the power and re-boot.
2.04. Is it possible to fit a customer
display to a ScanPOS?
This depends on the type of scanner fitted
inside the ScanPOS. The scanner can be configured
to output the data two ways, keyboard wedge
or serial output. In serial mode it is not
possible to add a customer display because
both the scanner and the customer display
would both need to use COM 1 at the same
time. When the scanner is configured to
keyboard wedge it is possible to add a customer
display.
2.05. I've lost the manuals for the scanner
where can I find them?
The manuals can be obtained from the Scantech
website ( www.scantech-id.com ) please click
here.
For Polaris P-7010 scanner, right click
on "All scanners - Configuration Guide"
and save to your PC. Alternatively email
Technical Support
3.0) RobotPOS Plus related
3.01. What operating systems are compatible
with RobotPOS Plus.
RobotPOS Plus can support Windows95/98/Me/2000/NT/XP/Linux.
3.02. Is RobotPOS Plus compatible with
Windows XP embedded.
YES, Robot POS Plus is compatible with XP
embedded, but we still strongly recommend
cutomers to evaluate the integration before
formal ordering.
3.03. What is the maximum CPU speed
The Standard RobotPOS Plus CPU is a
VIA C3 1GHz processor. For those wishing
higher CPU speeds, order our RobotPOS Plus
II model supporting Pentium 3/Celeron processors
up to 1.4GHz. Contact Technical Support
for the specification.
3.04. What is the IP rating of the RobotPOS
terminal
The RobotPOS Plus range is rated at has
been approved with IP 43 degree." (International
Protection 43). This standard classifies
the sealing effectiveness of enclosures
of electrical equipment against the intrusion
of foreign bodies and moisture.
RobotPOS Plus under a constant waterfall Internal
silicon washer maintains moisture resistance
So what is International Protection 43?
It's not just a number; the first numeral
"4" indicates the protection against
solid foreign objects with a diameter greater
than 1mm. The second numeral "3"
indicates the protection against splashing
water. To pass this test, the RobotPOS Plus
is placed in a chamber with water spraying
at an angle of 60 degrees on either side
of the unit for 10 minutes.
3.05. Can I have more than 4 serial ports
and can I drive a digital cashdrawer.
Yes, the RobotPOS Plus range has the
option of three internal plug-in modules
for serial ports and digital cashdrawers.
Option 1 - Four serial port version
Option 2 - Six serial port version
Option 3 - Four serial ports and two auto
sensing (12V or 24V) cashdrawer ports.When
deciding how many COM ports are required,
bear in mind that COM1 is nomally reserved
for the internal optional customer display
(if required) but COM 1 can also be used
externally by changing jumpers internally
(See question 3.14. item 7)
COM2 is used internally for the touch controller
and is not available externally.
COM3/4/5/6 are free and can be configured
for 5V or 12V by changing jumpers on the
serial port module.
3.06. I want an I-button with a strong
magnet to prevent accidental dis-connection.
There are two types of strength of magnetism
for the I-button, the strongest type being
slightly more expensive.
Please contact sales, email:Chris Yang for pricing.
3.07. Can I still use the remote keyboard
with RobotPOS Plus range.
Yes provided the infra sensor is fitted,
please specify that you require the I/R
sensor when ordering.
3.08. Is a pole display available for
RobotPOS Plus.
A pole display is available, as shown below.
3.09. Is it possible to have a built-on
keyboard with RobotPOS Plus.
A 40 key keypad is a possible option ( as
shown below ) but this has not yet been
formally approved. Please ask customers
to provided further information on the number
of keys required and the functions required.
3.10. Can I disable the USB sockets to
prevent un-authorised tampering with the
terminal
Yes, the USB sockets can be disabled in
the BIOS.
REBOOT the machine and enter the BIOS by
"DEL" during start-up.
Navigate to "Advanced Chipset Features"
and select disable "OnChip USB".
Select "Save and Exit Setup" to
save the changes.
3.11. How can I prevent un-authorised
tampering with the hard drive.
There are two options for the location of
the Hard Drive.
For easy access, the hard drive is normally
fitted in the side of the unit.
To prevent tampering, the hard drive can
be screwed behind a metal cover in the base
of the terminal.
3.12. How long will spare parts be available.
The factory can guarantee that compatible
spare parts (not same parts) will be still
available for 5 years after Robot POS Plus
production termination.
3.13. Is suspend to memory available
on RobotPOS Plus.
No this function is not available at present.
3.14. How much power can the RobotPOS
Plus Power supply deliver.
The RobotPOS Plus power supply can deliver
75 Watts. Maximum current it can supply
is 5V DC/ 8 amps, 12V/ 2 amps.
3.15. Are the COM ports on the RobotPOS
plus standard PC COM ports.
Yes, COM1 (03F8, IRQ4), COM2 (02F8,IRQ3),
COM3 (03E8,IRQ10), COM4 (02E8,IRQ11).
However, like the RobotPOS range, COM1 is
also used by the customer display ( but
is also available externally ). COM2 is
used by the touch screen and is not available
externally.
3.16. How much current can the RobotPOS
serial ports supply.
The serial ports can supply 5V and 12V at
a maximum of 1 Amp.
3.17. Why isn't the side power switch
protected to prevent accidental activation.
For Robot POS Plus, a single press of the
power switch will power the unit on. But
to power the unit off, you need to have
a CONSTANT push on the power switch for
5 seconds. We believe that this will help
to prevent accidental activation.
1st Level Technical
FAQ (No need to get inside the machine)
3.18. My MSR beeps once and won't produce
any output.
If there is no external wedge device or
external keyboard connected, please make
sure that the supplied jumper plug is connected
into the PS/2 keyboard socket. Otherwise
the internal MSR or the Laser scanner of
ScanPOS will not work in Windows 2000/XP.
Location of keyboard jumper Close-up
of keyboard jumper
3.19. Why does my terminal crash (without
error messages) when I install Windows XP.
To avoid this problem turn off all the
USB ports prior to XP installation.
These ports can be activated again after
O/S installation and Windows XP will run
normally.
REBOOT the machine and enter the BIOS by
"DEL" during start-up.
Navigate to "Advanced Chipset Features"
and select disable "OnChip USB".
Select "Save and Exit Setup" to
save the changes.
Re-boot the machine and continue with WIndows
XP installation.
3.20. Why can't I boot from a USB CDROM.
This can be caused by incorrect settings
in the BIOS. Attach a PS/2 keyboard and
press DEL to enter the BIOS during boot-up.
Navigate to Chipset Features. Check that
"USB keyboard support is enabled",
also check that "OnCHip USB is enabled".
Thanks to Paul Giles for this tip.
3.21. Why does the RobotPOS Plus "Y"
lead have an "E" on the mouse
connector.
The Y lead of RobotPOS Plus is used only
for External Keyboard wedge devices, (like
MSR, Barcode reader...). One end is Mini-DIN
male which connects to the RobotPOS Plus
K/B connector. The "Y" end of
the lead has a Mini-DIN female marked "K"
and a male marked "E". This is
for External Keyboard wedge devices. (wedge
device have 2 connecters, one is male and
the other is female) the user must connect
both these connectors to the Y lead of RobotPOS
Plus.
RobotPOS Plus Y lead.
3.22. How do I test a 6 port RobotPOS
Plus using Hyperterminal.
How do I use Hyperterminal to test a six
port RobotPOS Plus as Hyperterminal will
only detect COM1 ~ COM4.
The solution is to enter the BIOS, select
Integrated Peripherals and disable COM1
and COM2. Hyperterminal will now detect
COM3 ~ COM6 only.
Once COM1/2 have been disabled, COM5/6 will
now be displayed as ITE COM1/2 in Windows/System/Device
Manager
To test COM5 for example connect a test
VFD customer display to COM5 and select
COM1 in Hyperterminal.
Once the test is complete, do not forget
to re-enable COM1 - 3F8,IRQ4 and COM2 -
2F8,IRQ3.
Note: The touch screen will not be active
once COM1/2 has been disabled.
3.23. When I connect a Datalogic Gryphon
K/B scanner the scanner does not pass data.
Connecting a Datalogic Gryphon scanner directly
to the PS/2 keyboard socket can produce
a "No keyboard" error message at start-up.
Following boot-up the scanner will beep
but no data is passed. The solution is to
connect the Gryphon scanner to the supplied
"Y" lead. Do not connect the scanner directly
to the PS/2 keyboard socket.
3.24. How do I switch data between the
internal and external customer display.
If an external customer display is connected
to COM1 it is possible to send data to either
the internal or external customer display
individually or both simultaneously.
To demonstrate this, install and run
Windows Hyperterminal. Match the COM1 port
settings to the default customer display
settings by setting COM1 to 9600 baud, data
bits=8, Parity=None, Stop bits=1, Flow control=Hardware.
In the File/Properties/Settings Tab/ASCII
setup, tick the boxes for "Send line
ends with line feeds" and "Echo
typed characters locally". If the settings
are correct, characters typed on the keyboard
will now appear on the screen. The control
characters for the customer display are
sent according to the format "ESC =
n"
To switch to the external customer display
press keys "Esc", then "=",
then "1". Now typing on the keyboard
will now send characters to the external
customer display.
The control commands are summarised below....
Select internal/external customer display.
Esc=n
When n = 01h, enable external customer display,
disable internal customer display.
When n = 02h, enable internal customer display,
disable external customer display.
When n = 03h, enable external customer display,
enable external customer display.
3.25. Can I connect a modem to COM1 when
the internal VFD is connected.
This does not seem to be possible as
the Internal customer display takes over
control of the DSR line holding it permanently
high.
3.26. The Observer 3 monitor is warning
that the V Core voltage is too low.
The Observer 3 V Core settings should be
configured around the CPU manufacturers
specification. In the case of the VIA 1GHz
CPU for example, the default core voltage
is 1.25V. Enter "Setup" to configure
the maximum/minimum core voltage.
3.27. Can I use XP embedded with RobotPOS
Plus.
Yes, XP embedded is approved for Robot POS
Plus (ST-120) as well as Robot POS II (St-268).
We can pre-load OS for you and lead-time
is 2~3 weeks.
There is no minimum order quantity for OS.
3.28. Is it possible to remotely shut
down and wake up RobotPOS Plus via Wake-On-LAN.
1.1. Wake On LAN
WOL function on ST-120
Before start WOL, you have to power on the
robot pos plus once and turn off the terminal.
BIOS setting, POWER MANAGEMENT SETUP , Enable
the Modem Ring Resume function.
How to enable remote wake up at "managing
terminal"
Attached is a program 'Magic Packet Utility"
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