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TPOS
Frequently asked questions
What is
this FAQ for?
Based on information
requested by customers,
this FAQ is designed to cover issues
relating to the TPOS EPOS terminal only.
It does not cover issues relating to RobotPOS,
RobotPOS Plus, ScanPOS and ShopPOS
1.00. General
issues
1.01. My new machine displays the error message "Disk Boot
Failure" at power up.
1.02. When I reduce the display resolution, the display
area reduces in size.
1.03. Can the customer display emulate an Epson display?
1.04. How do I configure the MSR?
1.05. How can I check the customer display is working or
send text to the display?
1.06. How do I control the cashdrawer port?
1.07. Can I add a second hard drive to my unit?
1.08. How do I install the operating system
1.09. How do Install the TPOS drivers?
1.10. What should I do if my unit goes faulty?
1.11. Can I add extra memory?
1.12. The touch screen installer software is asking for
the port number. Which port is used?
1.13. Can I connect a wireless LAN inside these units?
1.14. I have lost the drivers CD, where can I download
the drivers?
1.15. How do I add a FDD or CDROM to my TPOS
1.16. I've read the faq. but I still need help from technical
support.
1.17. Is it possible to adjust the brightness level of
the TFT ?
1.18. Why can't I find the Euro symbol on the customer
display
1.19. I've lost the ELO touch driver CD, where can I download
this.
1.20. Where can I find LINUX/UNIX or Win XX drivers for
the touch screen.
1.21. Where can I obtain the OPOS drivers
1.22. Can I play audio files on my TPOS
1.23. I have restored the default BIOS settings and now
I get error messages at boot-up.
1.24. Can I connect an external modem to my TPOS.
1.25. My customer has switched of the LCD display in the
Lynx 3DM control panel.
1.26. How do I stop my customer accessing the Lynx 3DM
control panel
Answers
1.01. My new machine displays the error
message "Disk Boot Failure" at power up.
This will occur when no operating system
(O/S) is installed. Normally the machine
will not be supplied with an O/S installed
as it is usually more cost effective for
the customer to source the O/S themselves.
If you require an O/S, please specify
at the time of purchase.
1.02. When I reduce the resolution from
maximum, the display area reduces in size.
To "stretch" the image back to fill
the screen, locate the driver CD supplied
with the machine and open the VGA folder.
Inside will be another folder labelled SM1721
control panel. Select either the Win98/ME
or Win2000 folder and install the SM1721
control panel onto the machine.
Once installed, click on the SM1721 control
panel icon next to the clock in the bottom
right hand corner of the screen
Now it is possible
to toggle stretch mode on or off in the
Display properties/Lynx3DM options box.
1.03. Can the customer display emulate
an Epson display?
No, the TPOSN serial customer display uses
EMAX/UTC or AEDEX command sets. A description
of the necessary commands is available in
the technical manual .TPOSN Technical
Ref V10.pdf.
1.04. How do I configure the MSR?
First download the MSR manual, MSR
Simple manual.pdf. The magnetic card
reader can be configured for a number of
options. These include... Set Country /
Set Tracks / Set magnetic string, Prefix,
Suffix, Preambles Postambles / Transmit
data speed / Buzzer / Show status.
To enter configuration mode.....
Connect a keyboard to the MSR Y lead PS/2
connector.
Connect the Y plug into the TPOS PS/2 keyboard
socket.
Execute a text editor program such as Microsoft
Note Pad.
While in notepad, press and hold [Left-Ctrl],
[Left-Alt] and [F10] keys, the Main Configuration
menu will appear on screen.
Changes will be saved after exiting the
menu screen.
1.05. How can I check the customer display
is working or send text to the display?
Download and the execute the file TPOS_LD_Demo.exe.
If your display has stopped working, please
check the following settings.....
1. In the BIOS settings - "Integrated Peripherials",
Check COM3 is set to "3E8" and COM4 - "2E8"
2. Under Windows System, please check the
"COM & LPT" in the "Device Manager",
check COM3 is installed OK - Resource address
is "3E8" and IRQ "10"?
1.06. How do I control the cashdrawer port?
TPOS is fitted with a dedicated RJ11
cashdrawer port. The pinout for this port
is shown below.
This port supports
the same pinout as the EPSON / START receive
printer cashdrawer interface. To open the
cashdrawer, write the following sequence
to port I/O Address 400H (R/W) in
the format shown below :
Note: After opening the cashdrawer, please
reset this Bit after 200~500ms to avoid
overstressing the Cashdrawer solenoid.
The cashdrawer Open / Close Status and Connect
/ Disconnect status can also be verified
as shown below.
1.7. Can I add a second hard drive to
my unit?
For mechanical reasons it is not possible
to add a second hard drive permanently however
a second hard can be connected temporarily
( for the purpose of copying drivers/data
across ).
Remove the hard driver and connect a dual
40 pin IDE cable and dual IDE power cable
to the connectors in the hard drive bay.
Configure the second HDD as a slave device
and boot the machine up. The second hard
drive will be logged as drive D.
1.8. How do I install the operating system.
TPOS does not
have a built in CDROM therefore first decide
which method you want to use.....
1) Using a standard CDROM.
2) Remove the HDD and copying files over
on an external PC.
1) Using
a standard CDROM
Remove the HDD as shown below in Fig 1.
Connect the
40 pin IDE cable and the Power cable Y splitter
to the ports shown below.
Configure the CDROM as a Slave device and
attach both CDROM and HHD to the IDE ribbon
cable.
Boot the machine and press "DEL"
to enter the BIOS, select option 2, set
the "1st Boot Device" to CDROM,
then select "Save and Exit BIOS"
and the machine will reboot.
The CDROM should
be detected and automatically start Windows
installation. Should the installation not
automatically run, navigate to the CDROM
and type "SETUP.EXE" then follow Windows
installation instructions.
After installation is completed, re-enter
the BIOS and set the first boot device to
"IDE 0".
2) Remove
the HDD and copying files over.
For this method you will need a second computer
fitted with a CDROM. The procedure shown
below is for Windows 98 but will be similar
for other Windows O/S. The purpose of this
procedure is to format and prepare the HDD
prior to copying Windows O/S files into
a directory called "Win98" and TPOS driver
files into a directory called "Drivers".
Follow the procedure listed below....
Stage 1 - Remove the TPOS hard drive
and connect to an external PC
Remove HDD from TPOS, configure as slave
device and connect to the secondary IDE
cable on an external PC.
Stage 2 - Format the
TPOS hard drive and copy Windows Set-up
and TPOS drivers onto the formatted hard
drive.
Insert Win98 boot floppy and re-boot
machine.
When prompted, select "Start computer with
CDROM support"
At the A:\ prompt, type FDISK.
Select option 5 - "Change Fixed Disk Drive".
Select "Disk 2".
Select option 1 - "Create DOS partition
or logical disk drive".
Select option 1 - "Create primary DOS partition"
Message will appear "Verifying drive integrity,
1thru 100% complete".
Message will appear " Do you wish to use
the maximum available size for a primary
DOS Partition ? [ Y ].
Select "Y"
Message will appear " Verifying drive integrity
1 thru 100% complete"
Message will appear " Primary DOS partition
created, drive letters changed or added."
Press "Esc" to continue.
Select option 2 - "Set
active partition"
Press escape to exit.
Message will appear " You must restart your
system for your changes to take effect.
Any
drives you have created or changed must
be formatted AFTER you restart."
Re-boot computer
At the A:\ prompt, type
FORMAT D:
Message will appear "WARNING, ALL DATA ON
NON REMOVABLE DISK DRIVE
D: WILL BE LOST. Proceed with Format [ Y/N
]
Type "Y"
Message will appear " Formatting 19,09.94M
" 1- 100% complete"
" Format complete"
" Writing out file allocation table"
" Complete"
" Calculating free disk space (this may
take several minutes)"
" Complete"
" Volume label ( 11 characters, Enter for
none) ?"
" 19,083.50 MB total disk space"
" 19, 083,50 MB available on disk"
" 16,383 bytes in each allocation table"
" 1,221,343 allocation units available on
disk"
" Volume serial number is 3D2C-BD9 ( number
will vary )"
" A:\"
Make device bootable by
transferring system files
Type "SYS D:"
Message will appear " System transferred"
A;\
Comment - TPOS HDD is
now bootable and ready for transfer of Win98
files and TPOS Device drivers.
Remove Windows 98 boot
disk, re-boot machine into Windows 98.
From Windows, make a "Win98" folder on the
TPOS HDD and copy the contents from Win98
directory on the Windows CDROM into the
Win98 folder on the HDD..
From Windows, make a "Drivers" folder on
the TPOS HDD and copy the contents of the
Drivers CD into this directory.
Step 3 - TPOS hard disk is now ready
for transfer and re-installation into the
TPOS terminal.
Power down your PC.
Remove the TPOS HDD.
Set the TPOS HDD jumpers to master and re-assemble
into the TPOS.
Step 4 - TPOS is now
ready for Windows 98 installation.
Attach a keyboard and
mouse, boot-up the TPOS terminal
At the C:\> prompt navigate to Win98
folder by typing CD WIN98
Type SETUP to start Windows installation.
Follow installation instructions as necessary.
1.9. How do install the TPOS drivers?
Following on from the procedure listed in
1.11. and assuming the drivers are on the
Hard Disk in a folder named "Drivers", follow
the procedure below.
Audio driver
Navigate to "Drivers" folder.
Navigate to "Audio" folder.
Run "Setup.exe" to install driver.
Reboot machine.
VIA chipset Service Pack 4.30V
Navigate to "Drivers" folder.
Navigate to "Chipset" folder.
Run "Setup.exe to install driver", Click
"YES".
Click "Next" to install options.
VGA driver
Navigate to "Drivers" folder.
Navigate to "VGA" folder.
Navigate to "Complete" folder.
Navigate to "WIN9X" folder.
Run "Setup.exe" to install driver.
Reboot machine.
Right click on desktop
Select "Properties"
Select "Settings"
Set resolution 800x600, True Color 24bit.
Click "Apply", click "Apply settings without
restarting"
Network Card driver
Select - Start Menu/Settings/Control Panel/System/Device
Manager
Select - Other devices/PCI Ethernet Controller.
Right click on "PCI Ethernet Controller".
Select "Properties".
In the "General" tab, select "Re-install
driver"
Click "Next"
Select "Search for a better driver than
the one your device is using now (Recommended)."
Click "Next"
Untick "Floppy Disk Drive"
Check "Specify a location"
Navigate to C:/Drivers/Drivers/LAN/Win98,
Click "OK"
Click "Next" / "Next".
Wait for Windows to install driver, select
"Finish", re-start computer.
ELO Touch Drivers
Navigate to "Drivers" folder.
Navigate to "Drivers" folder.
Navigate to "ELO Touch" folder".
Navigate to "EloWin95" folder".
Run "Setup.exe", agree to license conditions
Select "ELO Touch monitor interface on COM2".
Restart computer.
Accurately touch on-screen calibration targets.
Click "Yes" to "Does the cursor jump to
your fingertips".
1.10. What should I do if my unit goes
faulty?
Contact the service department by phone
on 01952 280311 or email Vibrant
Service. The service department
will issue an RMA number and give full details
of the returns procedure. Please note:
After repair the machine will be returned
in "as new" condition therefore it is important
for customers to retreive all data from
the removable hard drive before the unit
is returned.
1.11. Can I add extra memory myself?
The RAM module used internally is SDRAM
128MB 168 pin PC133. As there is only 1
DIMM socket internally you will need to
replace the internal memory. The maximum
allowed is 256MB. The TPOS does not use
low profile memory so there are no physical
height restrictions on memory size.
1.12. The ELO touch screen installer
software is asking for the port number for
the touch screen, which port is used?
The touch screen software should be installed
on COM2.
1.13. Can I connect a wireless LAN inside
these units?
It is not possible to fit a wireless
LAN card inside TPOS because most wireless
LAN cards are PCMCIA and there are no PCMCIA
slots available. We recommend using the
Ethernet port to connect to a wireless LAN
Access Point. A range of Vibrant wireless
products can be found here.
1.14. I have lost the drivers CD, where
can I download the drivers?
Drivers can be download from the Vibrant
website, please click here.
1.15. How do I add an FDD or CDROM to
my TPOS.
The easiest solution is to connect a USB
FDD or CDROM. Two USB sockets are provided
underneath the unit. To boot from these
devices, press DEL at start up to enter
the BIOS. Select "Advanced BIOS features"
and navigate to "First Boot Device". Use
the page up/down keys to select "Floppy"
or "CDROM", then save settings and exit.
1.16. I've read the faq. but I still
need help from technical support.
For service related issues, please ring
our service department on 01952 2804000.
For general advice and enquires, contact
John Hatton on 01952 280360 or email him
at Technical Support
1.17. Is it possible to adjust the brightness
level of the TFT ?
The brightness level of the TPOS is typically
125cd/m2 however a brightness control is
fitted underneath the unit adjacent to the
power reset switch.
1.18. Why can't I find the Euro symbol
on the customer display.
The customer display does not have the Euro
symbol included as standard however the
display can be re-programmed to display
the Euro Symbol. Please specify before purchase
if you need the Euro Symbol. After purchase
the customer display can be reprogrammed
if you have an EPROM writer. Please download
the file EURO_SIG.ZIP. The EPROM type is
27C010 or 29C010(flash EEPROM). The Euro
sign is located at code 0xD5. If you don't
have an EPROM writer, please contact Technical Support
1.19. I've lost the ELO touch driver
CD, where can I download this.
The TPOS uses a 5 wire serial touch screen.
The touch screen controller is connected
to COM 2. ELO drivers can be found at the
following link...
http://www.elotouch.com/support/dnld.asp
1.20. Where can I find LINUX/UNIX or
Win XX drivers for the touch screen.
ELO drivers for the following operatings
system.......
Win 3.X, WIN95/98/ME/CE/2000/NT/XP/UNIX/LINUX
can be found on the ELO website at the following
link.
http://www.elotouch.com/support/dnld.asp
1.21. Where can I obtain the OPOS drivers
for your terminals.
For the cashdrawer download "OPOS cashdrawer
for TPOS.zip"
For the customer display, download "DisplayLD.zip"
Please note: Once the
OPOS drivers for the customer display are
installed you will need to set the jumper
of the LCD customer display to TPOS command
mode as the OPOS driver does not support
the Aedex command set. Remove the LCD customer
display control board AP-SY-EC-001and change
J2 from 1-2 short to 2-3 short, as shown
below...
The display will now support the TPOS Command
Set and support the line display OPOS driver.
1.22. Can I play audio files on my TPOS.
No, although AC97 audio is present on
the motherboard, there is no I/O connection
to the PC speaker.
1.23. I have restored the default BIOS
settings, now I get error messages at boot-up.
After restoring the default BIOS settings
the following error messages will appear
at start-up
"Primary IDE channel no 80 conductor
cable installed" and "Floppy Disk Fail (40)".
To remove these error messages and setup
the machine for normal use, please make
the following adjustments...
In the "Standard CMOS Features"
Change value of "Halt On" to [No Errors]
In the "Advanced BIOS Features"
Change value of "Quick Power On Self Test"
to [Enabled]
Change value of "Typematic Rate Setting"
to [Enabled]
Change value of "Typematic Rate (Chars/Sec)"
to [30]
Change value of "Typematic Delay (Msec)"
to [250]
In the "Integrated Peripherals"
Change value of "Onboard Serial Port 3"
to [3E8]
Change value of "Onboard Serial Port 4"
to [2E8]
Change value of "UART 4 Mode" to [Standard]
Change value of "SB IRQ Select" to [7]
Change value of "Game Port (200-207H)" to
[Disabled]
In the "Power Management Setup"
Change value of "MODEM Use IRQ" to [NA]
In the "PnP/PCI Configurations"
Change value of "Reset Configuration Data"
to [Enabled]
1.24. Can I connect an external modem to
my TPOS.
An external modem can be connect to
TPOS COM1 or COM4 via the RJ45 to DB9 connector
as TPOS COM ports are standard RS232.
1.25. My customer has switched off the LCD
display in the Lynx 3DM control panel.
After switching off the LCD display
in the Lynx 3DM control panel it is not
immediately possible to restore this setting
as the LCD display is now blank and there
is no external VGA port. To restore the
setting you will need to undertake a "blind"
restore of the BIOS default settings.....
Attach a keyboard
to the TPOS unit
Press the "DEL" key for 15 seconds after
switching on the power.
Follow the steps listed below...
Press "Right" key,
Press "Down" key
Press "ENTER" key
Press "Y" key
Press "ENTER" key
Press "F10" key
Press "Y" key
Press "ENTER"
Now restore
the general BIOS settings, see answer 1.40.
1.26. How do I stop my customer accessing
the Lynx 3DM control panel
In Windows, to remove the Lynx 3DM control
panel from start-up so it cannot be activated.
Please enter the following.....
Start Menu/Run/
Type "msconfig" /OK
Select "Startup" from the System Configuration
Utility
Un-tick "Control panel smctrlw.exe"
Restart the computer
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