Vibrant > FAQ > RobotPOS+ScanPOS+ShopPOS
RobotPOS/ScanPOS/ShopPOS Frequently asked questions
What is this FAQ for?
Based on information requested
by customers, this FAQ is designed to cover issues relating
to RobotPOS, RobotPOS Plus, ScanPOS and ShopPOS only. It does not cover
issues relating to PT4000I and TPOS.
1.00. General issues
1.01. My new machine displays the error message "Disk Boot
Failure" at power up.
1.02. When I reduce the display resolution, the display
area reduces in size.
1.03. When I print to a serial receipt printer on COM1,
the information on the customer display (VFD) is also printed.
1.04. Why does the CAPS LOCK/NUMBER LOCK LEDS not work
on my keyboard?
1.05. How do I get the VFD customer display to emulate
an Epson display?
1.06. How do I configure the MSR?
1.07. I ordered a unit with a FDD and CDROM but these don't
seem to be fitted.
1.08. How can I check the customer display is working or
send text to the display?
1.09. How do I control the digital cashdrawer port?
1.10. Can I add a second hard drive to my unit?
1.11. How do I install the operating system with/without
an FDD?
1.12. What should I do if my unit goes faulty?
1.13. My RobotPOS or ShopPOS will not work with a Metrologic
scanner.
1.14. Can I add extra memory?
1.15. The touch screen installer software is asking for
the port number. Which port is used?
1.16. Can I connect a wireless LAN inside these units?
1.17. I have lost the drivers CD, where can I download
the drivers?
1.18. How do I add an FDD.
1.19. My units starts to boot, runs for a short while
then crashes
1.20. I've read the faq. but I still need help from technical
support.
1.21. Is it possible to adjust the brightness level of
the TFT ?
1.22. When I install Windows 95 my terminal locks up
1.23. Why can't I find the Euro symbol on the customer
display
1.24. Why do some cards swipe thru the MSR only up or
down while others are bi-directional.
1.25. My real time clock is running slow, how do I fix
this problem.
1.26. I've lost the ELO touch driver CD, where can I download
this.
1.27. Where can I find LINUX/UNIX or Win XX drivers for
the touch screen.
1.28. How do I add a CDROM drive to my unit.
1.29. How do I add a customer display to my RobotPOS.
1.30. I am using Win2K in 800x600 stretch mode however
at log-on the display is not stretched to 1024 x 768.
1.31. I removed the MSR and now I get a "No keyboard present"
error message at boot-up.
1.32. I removed the MSR, is a blanking plate available?
1.33. I am running LINUX and I want to arrange ethernet
or PXE boot up.
1.34. Can I boot-up the machine from a CDROM?
1.35. What is the COM port, IRQ no. and Base Port Address
for the ELO Touchscreen.
1.36. I have noticed that graphics update more slowly
on recently purchased terminals.
1.37. My unit will only boot up after several attempts
or does not boot up.
1.38. Where can I obtain the OPOS drivers for your terminals.
1.39. How can I change the VFD from COM1 to COM3
1.40. I've adjusted the settings on the customer display
but nothing has changed
1.41. Is the MSR integration into the PS/2 connection
compliant with the ISO 7811/2 standard.
1.42. Can the RobotPOS range of terminals be described
as dust/spray proof
1.43. I have removed the Infra Red panel and now I get
a -5V & -12V supply warning
1.44. My mouse will not work
1.45. My customer complains that the MSR does not output
the correct delimiter characters
2.00. ScanPOS related
2.01. Do I need to purchase a Serial or Keyboard wedge
ScanPOS?
2.02. How do I prevent the scanner entering sleep mode
after 30 minutes?
2.03. How do I bring the scanner out of sleep mode?
2.04. Is it possible to fit a Customer display to a ScanPOS?
2.05. I've lost the manuals for the scanner where can I
find them?
3.00. RobotPOS plus related.
3.01. What operating systems are compatible with RobotPOS
Plus.
3.02. Is RobotPOS Plus compatible with Windows XP embedded.
3.03. What is the maximum CPU speed.
3.04. What is the IP rating of the RobotPOS Plus terminal.
3.05. Can I have more than 4 serial ports and can I drive
a digital cashdrawer.
3.06. I want an I-button with a strong magnet to prevent
accidental dis-connection.
3.07. Can I still use the remote keyboard with RobotPOS
Plus.
3.08. Is a pole display available for RobotPOS Plus.
3.09. Is it possible to have a built-on keyboard with
RobotPOS Plus.
3.10. Can I disable the USB sockets to prevent un-authorised
tampering with the terminal
3.11. How can I prevent un-authorised tampering with
the hard drive.
3.12. How long will spare parts be available.
3.13. Is suspend to memory available on RobotPOS Plus.
3.14. How much power can the RobotPOS Plus Power supply
deliver.
3.15. Are the COM ports on the RobotPOS plus standard
PC COM ports.
3.16. How much current can the RobotPOS serial ports
supply.
3.17. Why isn't the side power switch protected to prevent
accidental activation.
1st Level Technical FAQ (No need to get inside the machine)
3.18. My MSR beeps once and won't produce any output.
3.19. Why does my terminal crash (without error messages)
when I install Windows XP.
3.20. Why can't I boot from a USB CDROM.
3.21. Why does the RobotPOS Plus "Y" lead have
an "E" on the mouse connector.
3.22. How do I test a 6 port RobotPOS Plus using Hyperterminal.
3.23. When I connect a Datalogic Gryphon scanner, the
scanner does not pass data.
3.24. How do I switch data between the internal and external
customer display.
3.25. Can I connect a modem to COM1 when the internal
customer display is connected.
3.26. The Observer 3 monitor is warning that the V Core
voltage is too low.
3.27. Can I use XP embedded with RobotPOS Plus.
3.28. Is it possible to remotely shut down and wake up
RobotPOS Plus via Wake On LAN.
3.29. My software uses DOS 800x600 on a 13.3" terminal
and I do not want BIOS autostretch.
Engineer Level FAQ, Password protected (Requires qualified engineer/safety test)
3.30. How do I add a customer display to RobotPOS
Plus.
3.31. How do I dis-connect the internal customer display.
3.32. What is the difference between a 4 port and 6 port RobotPOS plus.
3.33. How do I set the voltage on pin 9 of the serial port D-type connector.
3.34. How do I configure the voltage for 12V or 24V cashdrawers.
3.35. What are the connections for the digital cashdrawer connector.
3.36. Can RobotPOS Plus be fitted with an I-button or Dallas Key.
3.37. How do I modify RobotPOS Plus to boot up immediately so I dont have
to press the power button
3.38. Is it possible to change the voltage on pin 9 of the D-type serial
connector to Pin 8 or Pin 1
3.39. How do I reprogram the BIOS on a RobotPOS Plus.
3.40. How do I exchange a 13.3" TFT assembly for a 12.1" TFT assembly.
Answers
1.01. My new machine displays the error message "Disk Boot
Failure" at power up.
This will occur when no operating system (O/S) is installed. Normally
the machine will not be supplied with an O/S
installed as it is usually more cost effective for the customer to source
the O/S themselves. If you require an O/S,
please specify at the time of purchase.
1.02. When I reduce the resolution from maximum, the display area reduces
in size.
To "stretch" the image back to fill the screen, locate the driver
CD supplied with the machine and open the VGA folder.
Inside will be another folder labelled SM1721 control panel. Select either
the Win98/ME or Win2000 folder and install
the SM1721 control panel onto the machine.
Once installed, click on the SM1721 control panel icon next to the clock
in the bottom right hand corner of the screen
Now
it is possible to toggle stretch mode on or off in the Display properties/Lynx3DM
options box.
1.03. When I print to a serial receipt printer on COM1, the
information on the customer
display (VFD) is also printed.
This occurs because the customer display (VFD) is hard wired internally
into COM1. As RobotPOS and
ShopPOS do not support printer sharing on COM1 the solution is to connect
the receipt printer to COM 3/4.
When using a RobotPOS with an external customer display and a receipt
printer, printer sharing can be
enabled on COM 3/4 using the following commands....
ESC = n - ASCII Format Description - Select peripheral device, display
or printer/
ESC = n
Select peripheral device
When n = 01h, enable printer, disable display.
When n = 02h, disable printer, enable display.
When n = 03h, enable printer, enable display
1.04. Why does the CAPS LOCK/NUMBER LOCK LEDS not work on my keyboard?
This does not affect the operation of the keyboard but is due to a
hardware conflict between the Infa Red module and the keyboard. Removing
the internal Infra Red module will resolve the problem. The procedure
for removing this panel is described in 1.13.
1.05. How do I get the customer display to emulate an Epson display?
There are two type of customer displays fitted into these units, WD202
or CD5220. Visually check which type is fitted by reading the ID sticker
on the VFD. The most common VFD fitted is type WD202. The switch settings
for WD202 can be seen below......
WD202 switch settingsSwitch settings for the CD5220 display can
be found on the installation CD.
1.06. How do I configure the MSR?
The magnetic card reader can be configured for a number of options
based on the SW1/SW2 settings on the MSR pcb, see information below.
Switch 1 settings
Switch 2 settings
1.07. I ordered a unit with a FDD and CDROM but these don't seem to
be fitted.
The CD-ROM, FDD and hard drive are located under an elliptical cover beneath
theTFT screen. See photo below for details.
1.08. How can I check the customer display is working or send text to
the display?
Powering on the machine will reset the customer display which
will then display a test message for several seconds. If you wish to display
a message permanently for demonstration purposes, download the VFD test.ZIP
file from the drivers
page. Unzip the file into the root directory of drive C. Enter your test
message by editing the VFD.TXT file.
1.09. How do I control the digital cashdrawer port?
The digital cashdrawer port supplies 12V at 1 amp using address 240H
to open the cash drawer however it is not recommended that the customer
uses this port. The preferred method is to connect the cash drawer to
the receipt printer or if the customers configuration has no printer,
we suggest using a serial cashdrawer with external power.
1.10. Can I add a second hard drive to my unit?
It is not possible to add a second hard drive to RobotPOS/ScanPOS/ShopPOS.
1.11.0. How do I install the operating system with/without an FDD?
Below is a typical install procedure, in this case for Windows 98.......
1.11.1. Set machine to install operating system from CDROM
Switch on power. Press DEL to enter BIOS
Select BIOS FEATURES SETUP and set Boot sequence to CDROM,C,A
Install windows 98 CDROM, select BOOT FROM CDROM then START WIN98 FROM
CDROM
1.11.2. Install Audio driver
Install supplied driver CD into CDROM
Select Start/Settings/Control Panel/System/Device Manager/Other Device/PCI
Multimedia Audio Device/Properties
Select Re-install driver/NEXT
Select Search for better driver/NEXT
Select specify location/NEXT
Select D: browse
Select DRIVERS/SOUND/WIN98SE&ME/OK/NEXT
Install ESS Solo 1 PCI Audio Driver (SOLO1.INI)
Select FINISH
RESTART machine
1.11.3. Install Network card driver
Select Start/Settings/Control Panel/Device Manager/Other Device/PCI Ethernet
Controller/Properties/Reinstall driver/NEXT/
Select Re-install driver/NEXT
Select Search for better driver/NEXT
Select specify location/NEXT
Select D: browse
Select DRIVERS/LAN/WIN98/NEXT
Install D:DRIVERS/LANZWIN98/NETRTS5.INF
Select FINISH
RESTART machine
1.11.4. Install VGA driver
Select Start/Settings/Control Panel/Device Manager/Monitors/Display Adapter
Select Properties/Driver/Update driver/NEXT
Select Search for better driver/NEXT
Select specify location/NEXT
Select D: browse
Select DRIVERS/VGA/SM721/WIN9x/OK/NEXT
1.11.5. Install SM1721 control panel
Select DRIVERS/VGA/SM721 Control Panel/WIN98&ME/Setup
1.11.6. Install ELO touch system
Insert supplied ELO system into CDROM
Select Install Driver for this computer
Select Install Serial Driver
Select COM2
Calibrate touch screen by touching targets
Select FINISH
1.11.7. Finishing installation
Re-boot machine. Press DEL to enter BIOS
Select BIOS FEATURES SETUP and set Boot sequence to C,CDROM,A
1.12. What should I do if my unit goes faulty?
Contact the service department by phone on 01952 280311 or email sales.
The service department will issue an RMA number and give full details
of the returns procedure. Please note: After repair the machine will
be returned in "as new" condition therefore it is important for customers
to retreive all data from the removable hard drive before the unit is
returned.
1.13. My RobotPOS or ShopPOS will not work with a Metrologic scanner.
If the RobotPOS/ShopPOS is connected to a Metrologic Laser Scanner, the
following error messages will appear...
"MSR not responding"
"Laser scanner not responding" The solution for is to remove the internal
Infra Red pcb. Remove the 5 screws in the base of the unit. Now carefully
rotate the chassis out of the case. The infra red panel is located at
the back on the left hand side of the unit under the VFD and adjacent
to the serial/PS2 panel. See photo below.....
Undo the single retaining screw and remove the infra red panel.
You will then need to add 4 jumper links to the plug the I/R PCB was connected
to. The jumpers go across pins 3-4, 7-8, 13-14, 17-18. You will find that
these pins are already numbered on the PCB. See photo below......
The Metrologic scanner should then work OK.
Should you receive the following error message at boot-up "keyboard not
responding" ( this may occur with WIN 2000, WIN NT, and WIN XP ), re-boot
the machine and press DEL to enter the BIOS. Select STANDARD CMOS SETUP
screen.
Adjust the "HALT ON" parameter to "All but keyboard".
1.14. Can I add extra memory myself?
The RAM module used internally is a special low profile 25mm high
version therefore you will need to contact Chris Yang at Vibrant Direct
to order a new module. Contact Chris on 01952 280330 or email:Chris Yang at Vibrant
Direct.
1.15. The ELO touch screen installer software is asking for the port
number for the touch screen, which port is used?
The touch screen software should be installed on COM2.
1.16. Can I connect a wireless LAN inside these units?
It is not possible to fit a wireless LAN card inside the RobotPOS
range because most wireless LAN cards are PCMCIA and there are no PCMCIA
slots available. We recommend using the Ethernet port to connect a wireless
LAN Access Point.
1.17. I have lost the drivers CD, where can I download the drivers?
Drivers can be download from the Vibrant website, please click here.
1.18. How do I add an FDD.
If you have purchased a unit with a CDROM and would like to add an FDD,
follow the instructions below.
1.18.1. Preparation
Remove the external CDROM/FDD cover (if fitted). Cover is shown in answer
1.07.
Remove 6 screws from around the TFT panel base, you will need to use the
motorised display buttons to move the display to give access to the centre
retaining screws. If an MSR is fitted, remove the MSR.
1.18.2. Removing the CDROM to gain access to the FDD slot.
Remove the 4 CDROM retaining screws shown below and move the CDROM unit
to one side.
1.18.3. Remove the FDD bracket and blanking plate
Remove the 4 FDD retaining screws shown below and take out the FDD bracket.
Remove the two retaining screws to release the plastic FDD blank.
Assemble the FDD into the bracket and retain with 4 screws.
Screw the FDD assembly back into the unit.
Carefully insert the FDD ribbon cable into sockets, ensure the cable is
pushed fully home, then lock clips.
Push the FDD lead onto the plug as shown ( ensure correct orientation
)
Thread the ribbon cable into the base of the unit,
Remove black tape from bundled ribbon cables and add in FDD ribbon cable.
Re-attach the black tape to the ribbon bundle.
Ensure cables are in tidy order and can move when display is adjusted.
Remove 5 retaining screws in the base of the unit and rotate base/motherboard
assembly out of the case.
Insert FDD ribbon cable as shown below. Return base/motherboard assembly
into case, fix with five screws.
1.18.4. Re-assembly
Refit the CDROM drive and retain with 4 fixing screws.
( Dont forget to add the earth lead to the top right hand screw in the
photo)
1.18.5. Modify BIOS and check operation.
Re-assemble the TFT screen to the base cover.
Re-boot the machine and press "DEL" to enter the BIOS.
Select "Standard CMOS setup"
Select "Drive A". Use Page Up/Down to set FDD to 1.44MB 3.5".
Insert floppy disk and check operation of drive.
If the FDD is not recognised, check or re-seat all ribbon cables.
1.19. My unit starts to boot, runs for a short time, then crashes.
This can be due to a loose/unclipped CPU cooler fan, see below.
Remove 5 screws in the base of the unit. Carefully rotate the motherboard
out of the case, re-attach fan and re-boot.
1.20. I've read the faq. but I still need help from technical support.
For service related issues, please ring our service department on 01952
2804000. For general advice and enquires, contact John Hatton on 01952
280360 or email him at Technical Support
1.21. Is it possible to adjust the brightness level of the TFT ?
The brightness level of the RobotPOS/ScanPOS/ShopPOS is set to a fixed
level therefore it is not possible to either adjust the brightness level
or add an extra backlight.
1.22. When I install Windows 95 the terminal locks up.
When installing WIndows 95 ensure you are using Version 4.00.950B or later.
Versions before this release will not operate.
To avoid conflicts you will need to free IRQ 5 for PCI devices and IRQ
9 for ISA.
1. Enter BIOS setting-->Integrated Peripherals: Serial port 3 change
to IRQ 10 and Serial port 4 to IRQ 11
2. PnP/PCI configuration : IRQ 3,4,7,9 change to Legacy ISA others are
PCI
1.23. Why can't I find the Euro symbol on the customer display.
From April 2003, the customer display has been upgraded to include the
Euro Symbol.
The firmware version is V2.38 and can be downloaded from the download
section of this website ( vfd238.bin ). The Euro symbol can be found in
the character set at location D5H.
1.24. Why do some credit cards swipe thru the MSR only up or down while
others are bi-directional.
The direction in which the card swipes through the MSR and whether the
card can be swiped in both directions is dependant on the orientation
of the MSR read head and the SW1 settings on the MSR panel. If the MSR
SW1 dipswitches 4,5 and 6 are set to select to Track 2 Last (dual track)
or Track 2 First (dual track) the MSR will swipe in one direction only.
The card will swipe either upwards or downwards depending on the
orientation of the MSR read head ( the MSR read head can be mechanically
reversed depending on the required direction ).
If the MSR SW1 4,5,6, dipswitches are set to triple tracks ( 4=1,5=1,6=1
) the credit card will swipe through in both directions.
1.25. My real time clock is running slow, how do I fix this problem.
First make sure the CMOS battery is good by checking battery voltage
and current.
To test battery voltage connect a voltmeter between the top of the battery
and ground, battery voltage should be approximately 3 volts.
To test the battery current connect a test meter between the top of the
battery and jumper JP13, pins 1 and 2. The current is normally between
2 to 15 mA normally, on units measured in TUK service department, the
measured current was 8 mA.
If the current and voltage are normal, please change motherboard.
1.26. I've lost the ELO touch driver CD, where can I download this.
The RobotPOS range uses a 5 wire serial touch screen. The touch screen
controller is connected to COM 2. ELO drivers can be found at the following
link...
http://www.elotouch.com/support/dnld.asp
1.27. Where can I find LINUX/UNIX or Win XX drivers for the touch screen.
ELO drivers for the following operatings system.......
Win 3.X, WIN95/98/ME/CE/2000/NT/XP/UNIX/LINUX
can be found on the ELO website at the following link.
http://www.elotouch.com/support/dnld.asp
1.28. How do I add a CDROM drive to my unit
Step 1. Remove all the screws around the LCD display moulding as shown
in Pic 1.
Hint You will need to adjust the motorised display to get access to the
centre top and bottom centre screws. Remove the MSR if fitted as shown
in Pic 2.
Pic 1 Pic
2
Step 2. Carefully lift the TFT display away from the unit.
Step 3. Remove the CDROM blanking plate from the CDROM bracket.
Step 4. Screw the CDROM into the CDROM bracket, and refit into the unit.
Do not forget to re-attach the earth lead as shown in Pic 3.
Pic 3
Step 5. Connect the CDROM cable ( CA-F899B04 ) and the CDROM audio cable.
Make sure the tail of the cable is facing down as shown. Wrap black
adhesive tape around audio lead and plug to ensure audio cable does not
fall off during ( as shown in Pic 4 ).
Push the other end of the ribbon cable through the access slot into the
base of the unit, as
shown below in Pic 5.
Pic 4 Pic
5
Remove black tape from bundled ribbon cables and add in CDROM ribbon cable.
Ensure cables are in tidy order and can freely move when the LCD display
angle is adjusted.
Re-attach the LCD screen assembly and MSR ( if fitted ) back to the terminal
and fix with the 8 retaining screws.
Step 6. To attach the CDROM cable to the terminal motherboard, first remove
the 5 retaining screws from the base of the unit as shown in Pic 6 below.
Pic 6
Step 7. Carefully rotate the motherboard assembly out of the case.
Step 8. Carefully connect the CDROM ribbon cable to the motherboard as
shown.
Make sure the ribbon tail is facing outwards is as shown in Pic 7 below
Pic 7
Remove black tape from bundled ribbon cables and
add in CDROM ribbon cable.
Re-attach the black tape to the ribbon bundle as shown below in Pic 8.
Pic 8
Step 9 Insert audio cable into the motherboard as shown in Pic 9 below.
Pic 9
Step 10. Push the motherboard back into case and fix with 5 retaining
screws.
Boot the machine into Windows and check that CDROM is present.
Check CDROM cables if CDROM does not appear in My Computer.
1.29. How do I add a customer display to my RobotPOS.
Step 1 First remove the 5 retaining screws from the base of the unit as
shown in Pic 1.
Pic 1
Step 2. Carefully rotate the motherboard assembly out of the case.
Step 3. Once inside the case, the VFD bracket is located at the rear of
terminal ( Pic 2 ).
Pic 2
Step 4. Remove the chassis from the case so that the VFD bracket and the
Transition Board bracket are accessible ( Pic 5 ).
Pic 5
Step 5. Connect the supplied VFD cable ( CA 859018 ) to the transition
board - plug J27.
Add a shorting jumper across JP1 ( Pic 6)
Pic 6
Step 6. Connect the other end of the VFD lead to the VFD display - socket
CN1 ( Pic 7 ).
Pic 7
Step 7. Attach the VFD to the bracket with the screws provided ( Pic
8 ).
Pic 8
Step 8. Carefully return the chassis into the terminal moulding and
connect the power cord.
Power up the unit, the VFD display will immediately enter into self test
for several seconds blanking off.
Should the display fail to appear, check that VFD lead and jumper J1 are
correctly fitted.
1.30. I am using Win2K in 800 x 600 stretch mode with the log-on passwords
required however after boot-up, when the user comes to enter the
Log-on password, the display is not stretched to 1024 x 768.
This problem can be resolved by activating the stretch program earlier
in the boot-up process. To do this enter the following......
Start/Settings/Control Panel
Sceduled Tasks
Add Scheduled Tasks
Next
Browse
Navigate to C:\WINNT\Smctrlw
Select "When my computer starts"
Next
Enter "User name/password"
Click Finish
Logoff/Restart
1.31. I removed the MSR and now I get a "No keyboard present" error
message at boot-up.
To stop the "No keyboard present" error message, please add 4 jumpers
across pins 1-2,3-4,5-6,7-8 as shown in the image below
1.32. I removed the MSR, is a blanking plate available ?
Unfortunately a blanking plate is not available at this time.
1.33. I am running LINUX and I want to arrange ethernet or PXE boot up.
RobotPOS does not support PXE boot ROM because the NIC is on Motherboard
and has no boot ROM socket. If you want boot up Linux from PXE server,
we suggest you can use the DOM instead of the HDD. The DOM is IDE interface
flash disk, from 4MB to 256MB. No driver is needed as it behaves just
like a small HDD.
1.34. Can I boot-up the machine from a CDROM?
Yes, the RobotPOS BIOS does support CDROM boot up. Please change the following
BIOS setting.....
BIOS FEATURES SETUP --> Boot Sequence: change to "CDROM,C,A" then you
can boot-up the system from any bootable CD (like Windows2000 or any O/S
system CD).
1.35. What is the COM port, IRQ no. and Base Port Address for the ELO
Touchscreen.
The Touch Screen is on COM 2, IRQ3, 02F8.
1.36. I have noticed that graphics update more slowly on recently purchased
terminals.
This is due to a reduction in the amount of video memory. From March 2003
the motherboard was changed from 7107L ( 8MB) to 7104L ( 4MB ). It is
not anticipated that this will cause any serious problems. Reducing the
number of screen colours/resolution or adding extra RAM will lead to an
increase in performance.
1.37. My unit will only boot up after several attempts or does not
boot up.
This may be due to D.S. brand capacitors fitted on the motheboard.
There only 8 units fitted with D.S. capacitors in the UK. After March
2002 terminals were fitted with Hermei or Sanyo capacitors. Motherboards
with D.S. capacitors should be replaced.
1.38. Where can I obtain the OPOS drivers for your terminals.
Please download the file OPOS driver.zip from the download page.
This driver is suitable for both the RobotPOS/ScanPOS/ShopPOS and RobotPOS
plus range.
1.39. How can I change the VFD from COM1 to COM3.
To set the VFD on COM3, please change the BIOS settings as below.
The current setting is :
COM1, 3f8
COM2, 2f8
COM3, 3e8
COM4, 2e8
Change the setting to
COM1, 3e8
COM2, 2f8
COM3, 3f8
COM4, 2e8
The VFD will on COM3 in Windows and the DB9 connecter on RobotPOS marked
"COM3" will become COM1 in Windows.
1.40. I've adjusted the settings on the customer display but nothing has
changed.
Before changes to the DIP switches will take effect, the unit must
be completely powered off and restarted, a Windows re-boot will have no
effect.
1.41 Is the MSR integration into the PS/2 connection compliant with
the ISO 7811/2 standard.
Yes it is.
1.42. Can the RobotPOS range of terminals be described as dust/spray proof
We can not say RobotPOS range is Dust Proof unless it has a fanless
system or it has filter in system fan.
We can say RobotPOS does have limited Spray or Splash Proofing. Although
RobotPOS has had some
protection added to make it Spray Proof it is not to any IP standard.
Generally because ShopPOS and
ScanPOS have ports for the HDD,CDROM and FDD in the side we just can say
it is front side spray proof.
1.43. I have removed the Infra Red PCB and now I get a -5V & -12V
supply warning
This is normal, because RobotPos/Plus do not need -5V and -12V ( the
PSU and Motherboard only
has +5V,+12V and GND ). Every RobotPOS unit which runs the observer software
has this error message,
please cancel the -5V and -12V selection, the errors will not appear.
1.44. My mouse will not work
If the infra red has been removed, check that jumpers 13~14 and 17~18
in the correct position on the
transition panel as shown below...
1.45. Customer reports that the MSR does not output the correct delimiter
characters
A customer may complain that a faulty MSR is outputting basic data
from the card ( ie. a name or a
part number ) but is not outputting the correct delimiter characters required
by the customers software
to determine when the data stream from the card is finished.To determine
if this is the case, open up
Windows notepad, swipe a known card through the MSR and check the characters
present in Notepad.
For example, a faulty MSR unit may produce the shortened string below.....
8944129990345264005=06121010000000000
whereas a good MSR panel produced.....
%b8944129990345264005^orange/^06120000000000000000000000000000000000000000000?;
8944129990345264005=06121010000000000?
In this case track 1 is missing as shown below.....
%b8944129990345264005^orange/^06120000000000000000000000000000000000000000000?---->(Track
1)
;8944129990345264005=06121010000000000?---->(Track 2)
This can be caused by either MSR panel MB 85637 or TTL module (meg. head
unit).
Before changing the MSR panel ( MB 85637 ) check that SW1/2 switches are
in the normal/default position
(as shown in 1.06).
2.0) ScanPOS related
2.01. Do I need to purchase a Serial or Keyboard wedge ScanPOS?
It is important when ordering a ScanPOS to specify in advance whether
you intend to use the scanner in either
serial mode (COM1) or keyboard wedge. It is possible to convert
a serial ScanPOS to keyboard wedge but this
requires a change to an internal lead. If you require further advice,
please email Technical Support
2.02. How do I prevent the scanner entering sleep mode after 30 minutes?
On receipt, the scanner in the ScanPOS is set to "Sleep Mode after
30 minutes" by default. Some customers
may wish to prevent the scanner from entering sleep mode. Please follow
the instructions below.....First, scan
the bar code below to open the scanner programming mode
OPEN/CLOSE programming mode with updateSecond, scan the following
bar code below to
set the scanner to "sleep mode off".
Sleep Mode Off Third, scan the bar code below to update the scanner
settings and exit programming
mode.
OPEN/CLOSE programming mode with update
For the full range of scanner options, please see the supplied manuals.
2.03. How do I bring the scanner out of sleep mode?
You will need to shut down the machine, turn-off the power and re-boot.
2.04. Is it possible to fit a customer display to a ScanPOS?
This depends on the type of scanner fitted inside the ScanPOS. The scanner
can be configured to output the
data two ways, keyboard wedge or serial output. In serial mode it is not
possible to add a customer display
because both the scanner and the customer display would both need to use
COM 1 at the same time.
When the scanner is configured to keyboard wedge it is possible to add
a customer display.
2.05. I've lost the manuals for the scanner where can I find them?
The manuals can be obtained from the Scantech website ( www.scantech-id.com
) please click here.
For Polaris P-7010 scanner, right click on "All scanners - Configuration
Guide" and save to your PC.
Alternatively email Technical Support
3.0) RobotPOS Plus related
3.01. What operating systems are compatible with RobotPOS Plus.
RobotPOS Plus can support Windows95/98/Me/2000/NT/XP/Linux.
3.02. Is RobotPOS Plus compatible with Windows XP embedded.
YES, Robot POS Plus is compatible with XP embedded, but we still strongly
recommend cutomers to
evaluate the integration before formal ordering.
3.03. What is the maximum CPU speed
The Standard RobotPOS Plus CPU is a VIA C3 1GHz processor. For those
wishing higher CPU speeds,
order our RobotPOS Plus II model supporting Pentium 3/Celeron processors
up to 1.4GHz. Contact
Technical Support
for the specification.
3.04. What is the IP rating of the RobotPOS terminal
The RobotPOS Plus range is rated at has been approved with IP 43 degree."
(International Protection 43).
This standard classifies the sealing effectiveness of enclosures of electrical
equipment against the intrusion
of foreign bodies and moisture.
RobotPOS Plus under a constant waterfall Internal
silicon washer maintains moisture resistance
So what is International Protection 43? It's not just a number; the first
numeral "4" indicates the protection
against solid foreign objects with a diameter greater than 1mm. The second
numeral "3" indicates the
protection against splashing water. To pass this test, the RobotPOS Plus
is placed in a chamber with water
spraying at an angle of 60 degrees on either side of the unit for 10 minutes.
3.05. Can I have more than 4 serial ports and can I drive a digital cashdrawer.
Yes, the RobotPOS Plus range has the option of three internal plug-in
modules for serial ports and digital
cashdrawers.
Option 1 - Four serial port version
Option 2 - Six serial port version
Option 3 - Four serial ports and two auto sensing (12V or 24V) cashdrawer
ports.When deciding how many
COM ports are required, bear in mind that COM1 is nomally reserved for
the internal optional customer
display (if required) but COM 1 can also be used externally by changing
jumpers internally (See question
3.14. item 7)
COM2 is used internally for the touch controller and is not available
externally.
COM3/4/5/6 are free and can be configured for 5V or 12V by changing jumpers
on the serial port module.
3.06. I want an I-button with a strong magnet to prevent accidental
dis-connection.
There are two types of strength of magnetism for the I-button, the strongest
type being slightly more expensive.
Please contact sales, email:Chris Yang for pricing.
3.07. Can I still use the remote keyboard with RobotPOS Plus range.
Yes provided the infra sensor is fitted, please specify that you require
the I/R sensor when ordering.
3.08. Is a pole display available for RobotPOS Plus.
A pole display is available, as shown below.
3.09. Is it possible to have a built-on keyboard with RobotPOS Plus.
A 40 key keypad is a possible option ( as shown below ) but this has not
yet been formally approved.
Please ask customers to provided further information on the number of
keys required and the functions required.
3.10. Can I disable the USB sockets to prevent un-authorised tampering
with the terminal
Yes, the USB sockets can be disabled in the BIOS.
REBOOT the machine and enter the BIOS by "DEL" during start-up.
Navigate to "Advanced Chipset Features" and select disable "OnChip
USB".
Select "Save and Exit Setup" to save the changes.
3.11. How can I prevent un-authorised tampering with the hard drive.
There are two options for the location of the Hard Drive.
For easy access, the hard drive is normally fitted in the side of the
unit.
To prevent tampering, the hard drive can be screwed behind a metal cover
in the base of the terminal.
3.12. How long will spare parts be available.
The factory can guarantee that compatible spare parts (not same parts)
will be still available for 5 years after
Robot POS Plus production termination.
3.13. Is suspend to memory available on RobotPOS Plus.
No this function is not available at present.
3.14. How much power can the RobotPOS Plus Power supply deliver.
The RobotPOS Plus power supply can deliver 75 Watts. Maximum current it
can supply is 5V DC/ 8 amps,
12V/ 2 amps.
3.15. Are the COM ports on the RobotPOS plus standard PC COM ports.
Yes, COM1 (03F8, IRQ4), COM2 (02F8,IRQ3), COM3 (03E8,IRQ10), COM4 (02E8,IRQ11).
However, like the RobotPOS range, COM1 is also used by the customer display
( but is also available
externally ). COM2 is used by the touch screen and is not available externally.
3.16. How much current can the RobotPOS serial ports supply.
The serial ports can supply 5V and 12V at a maximum of 1 Amp.
3.17. Why isn't the side power switch protected to prevent accidental
activation.
For Robot POS Plus, a single press of the power switch will power the
unit on. But to power the unit off,
you need to have a CONSTANT push on the power switch for 5 seconds. We
believe that this will help to
prevent accidental activation.
1st Level Technical FAQ (No need to get inside
the machine)
3.18. My MSR beeps once and won't produce any output.
If there is no external wedge device or external keyboard connected, please
make sure that the supplied
jumper plug is connected into the PS/2 keyboard socket. Otherwise the
internal MSR or the Laser scanner
of ScanPOS will not work in Windows 2000/XP.
Location of keyboard jumper Close-up
of keyboard jumper
3.19. Why does my terminal crash (without error messages) when I install
Windows XP.
To avoid this problem turn off all the USB ports prior to XP installation.
These ports can be activated again after O/S installation and Windows
XP will run normally.
REBOOT the machine and enter the BIOS by "DEL" during start-up.
Navigate to "Advanced Chipset Features" and select disable "OnChip
USB".
Select "Save and Exit Setup" to save the changes.
Re-boot the machine and continue with WIndows XP installation.
3.20. Why can't I boot from a USB CDROM.
This can be caused by incorrect settings in the BIOS. Attach a PS/2 keyboard
and press DEL to enter
the BIOS during boot-up. Navigate to Chipset Features. Check that "USB
keyboard support is enabled",
also check that "OnCHip USB is enabled".
Thanks to Paul Giles for this tip.
3.21. Why does the RobotPOS Plus "Y" lead have an "E"
on the mouse connector.
The Y lead of RobotPOS Plus is used only for External Keyboard wedge devices,
(like MSR, Barcode
reader...). One end is Mini-DIN male which connects to the RobotPOS Plus
K/B connector. The "Y"
end of the lead has a Mini-DIN female marked "K" and a male
marked "E". This is for External
Keyboard wedge devices. (wedge device have 2 connecters, one is male and
the other is female)
the user must connect both these connectors to the Y lead of RobotPOS
Plus.
RobotPOS Plus Y lead.
3.22. How do I test a 6 port RobotPOS Plus using Hyperterminal.
How do I use Hyperterminal to test a six port RobotPOS Plus as Hyperterminal
will only detect
COM1 ~ COM4.
The solution is to enter the BIOS, select Integrated Peripherals and disable
COM1 and COM2.
Hyperterminal will now detect COM3 ~ COM6 only.
Once COM1/2 have been disabled, COM5/6 will now be displayed as ITE COM1/2
in Windows/System/Device Manager
To test COM5 for example connect a test VFD customer display to COM5 and
select COM1 in
Hyperterminal.
Once the test is complete, do not forget to re-enable COM1 - 3F8,IRQ4
and COM2 - 2F8,IRQ3.
Note: The touch screen will not be active once COM1/2 has been disabled.
3.23. When I connect a Datalogic Gryphon K/B scanner the scanner does
not pass data.
Connecting a Datalogic Gryphon scanner directly to the PS/2 keyboard socket
can produce a
"No keyboard" error message at start-up. Following boot-up the scanner
will beep but no data is passed.
The solution is to connect the Gryphon scanner to the supplied "Y" lead.
Do not connect the scanner
directly to the PS/2 keyboard socket.
3.24. How do I switch data between the internal and external customer
display.
If an external customer display is connected to COM1 it is possible
to send data to either the internal
or external customer display individually or both simultaneously. To
demonstrate this, install and run
Windows Hyperterminal. Match the COM1 port settings to the default customer
display settings by
setting COM1 to 9600 baud, data bits=8, Parity=None, Stop bits=1, Flow
control=Hardware.
In the File/Properties/Settings Tab/ASCII setup, tick the boxes for "Send
line ends with line feeds"
and "Echo typed characters locally". If the settings are correct,
characters typed on the keyboard
will now appear on the screen. The control characters for the customer
display are sent according
to the format "ESC = n"
To switch to the external customer display press keys "Esc",
then "=", then "1". Now typing on the
keyboard will now send characters to the external customer display.
The control commands are summarised below....
Select internal/external customer display. Esc=n
When n = 01h, enable external customer display, disable internal customer
display.
When n = 02h, enable internal customer display, disable external customer
display.
When n = 03h, enable external customer display, enable external customer display.
3.25. Can I connect a modem to COM1 when the internal VFD is connected.
This does not seem to be possible as the Internal customer display
takes over control of the
DSR line holding it permanently high.
3.26. The Observer 3 monitor is warning that the V Core voltage is
too low.
The Observer 3 V Core settings should be configured around the CPU manufacturers
specification.
In the case of the VIA 1GHz CPU for example, the default core voltage
is 1.25V. Enter "Setup" to
configure the maximum/minimum core voltage.
3.27. Can I use XP embedded with RobotPOS Plus.
Yes, XP embedded is approved for Robot POS Plus (ST-120) as well as Robot
POS II (St-268).
We can pre-load OS for you and lead-time is 2~3 weeks.
There is no minimum order quantity for OS.
3.28. Is it possible to remotely shut down and wake up RobotPOS Plus
via
Wake-On-LAN.
1.1. Wake On LAN
WOL function on ST-120
Before start WOL, you have to power on the robot pos plus once and turn
off the terminal.
BIOS setting, POWER MANAGEMENT SETUP , Enable the Modem Ring Resume function.
How to enable remote wake up at "managing terminal"
Attached is a program 'Magic Packet Utility"
Install this on the server, backoffice PC or the like
Will install to C:\pcnet\magic_pkt
Run MAGPAC.EXE program
1.2. Select [Magic Packets] --> [Power On One Host] to wake up remote
terminal.
1.3. Key in the "Destination Ethernet Address" with MAC address.
To get MAC address
WIN2000 Star==> Run==> input "cmd" and enter
(will start a dos commend mode)
Enter "ipconfig /all" you will get Physical address: xx-xx-xx-xx-xx-xx2.
Shutdown
A M'soft utility shutdown.exe is loaded with XP and on the Resorce
CD on Win2K
this utility can be used to shutdown remote PCs
By scheduling with this utility the RobotPOS Plus can be shut down at
night.
3.29. My software uses DOS 800x600 70Hz on a 13.3" terminal and I do
not want
the BIOS to autostretch the image.
Some customers may want their DOS programs to run in a window on a
13.3" 1024x768 screen
instead of being automatically scaled to fill the screen by the BIOS.
Normally customers would
order a 12.1" terminal for 800x600. To stop the BIOS auto scaling please
reprogram the BIOS with
the following file "030708.bin".
Please contact sales, email:Chris Yang for pricing.
Specification subject to change without notice