FlexPOS Frequently asked questions

What is this FAQ for?

Based  on  information  requested  by  customers, this FAQ  is designed to cover issues relating to the Telesto printer only.

Drivers and Setup
1.01. How do I extract the zipped Windows™ driver files
1.02. How do I install the Windows™ serial port driver
1.03. How do I configure the Windows™ serial printer settings
1.04. How do I install the Windows™ USB driver
1.05. How do I configure the Windows™ USB printer settings
1.06. How do I check the settings/configuration of my printer
1.07. How do I change the baud rate of my printer

Troubleshooting
1.08. My printer won't print
1.09. Windows™ O/S - My printer produces garbled output

Connections and cables
1.10. What are the RS232 connections
1.11. What are the cash drawer connections

Service and Support
1.12. What should I do if my printer goes faulty
1.13. Where can I obtain the drivers
1.14. I've read the faq. but I still need help from technical support
1.15. Where can I find manuals for the Telesto printer

Answers

1.01. How do I extract the Zipped driver files

The example below is for Windows™ XP Professional but will be similar for other Windows operating systems.

Download and copy the drivers into a folder on your PC. In this instance the folder is C:\Axiohm\Win2000_XP

Double click on the Zip file 74 00 032 Z Minidriver TELESTO.ZIP

Double click on Extract all files



Click NEXT to continue the Extraction Wizard



In the directory box type in the directory where the files will be extracted to. In this case.. C:\Axiohm. Then click Next to continue the extraction process

The extraction process will begin, click Next to continue after the files have been extracted.

Ensure that the Show extracted files box is ticked and click on Finish to end the Extraction Wizard.

1.02. How do I install the Windows drivers

Once the drivers have been unzipped ( section 1.01) it is possible to begin the driver installation process.

Click on the Start Menu, then Printers and Faxes.

In the Printer Tasks options, click on Add a printer.



The Add Printer Wizard will begin. Click on Next to continue...

Ensure that the option Local printer attached to this computer is ticked.
Ensure that Automatically detect and install my Plug and Play printer is not ticked.
Click on Next to continue.

At this point you will need to decide which COM port to install your serial printer to. Use the drop down menu below to select your serial printer port. In this case the printer will be installed on COM1. Click on Next to Continue.

Now you will need to direct the Add Printer Wizard to the directory where the drivers are located. Click on Have Disk.

Click on Browse so we can point to the Axiohm driver directory.

Browse to the C:\Axiohm directory where the infomation file Axiohm Telesto Printer W2K.INF file is located. Then click on Open to continue. Note: this driver is alo suitable for Windows XP.

Click on OK to confirm the location of the directory where the Printer INF file is located.

At the point you need to decide on the paper size and if you want a full or part cut of the receipt after the invoice has been printed. The paper supplied with your printer is 80mm wide so in the example below, Telesto 80 ( 80mm ) with a partial cut of the paper has been selected. Click on Next to continue.

Confirm the Printer Name then select Next to continue.

Select No to the option Do you want to print a test page.

Click on Finish to complete the Add Printer Wizard.



If you are happy that installing the software will not affect your computer, click on Continue Anyway otherwise click on STOP installation to abort the installation.

Drivers will now be installed, no action required.

Should you receive this message, ensure that the Copy Files From directory is C:\Axiohm and click on OK to continue.

Should you receive this message, ensure that the Copy Files From directory is C:\Axiohm and click on OK to continue.

A test page may be sent to the printer however it will not appear as the printer will need configuring before a printout is obtained. Click on OK to complete the Add Printer Wizard.

Telesto serial printer drivers are now installed, this section is completed !

1.03. How do I configure the serial printer settings

Click on the Start Menu button, then click on Printers and Faxes

Right click on the Telesto 80 printer icon and select Properties.

Select the Ports tab.

If you connected your Printer to the COM1 serial port, select COM1 as shown below, otherwise select the appropriate serial port. Next select the Configure Port button.

The default setting of your Telesto printer is...

Interface:  RS232
Baud rate: 115,200
Parity:      No parity
Data bits:  8
Stop bits:  1
Flow control: Dtr/Dsr

Ensure that Bits per second is set to 115200 and that Flow Control is set to Hardware. These two points are critical for correct operation.

Return to the General tab, Click on the Print Test Page button. Check the printout is clear and there is no garbled characters.

Once the serial port is configured correctly the following test page will appear after a few seconds.

1.04 How do I install the USB driver

The example below is for Windows XP Professional but will be similar for other Windows operating systems.

Follow the procedure listed in 1.01. to download and extract the zipped Telesto printer drivers to your hard drive.

*** Ensure the power to the Telesto printer is ON and connect the USB cable to the printer and your PC. ***

Windows will automatically detect that the Telesto printer ( New Hardware ) is conected and install the appropriate software for the printer. You will receive a message as below.

When the drivers have been installed you will receive a message reporting that your new hardware is ready for use.

Then click on the Start Menu, then Printers and Faxes.

In the Printer Tasks options, click on Add a printer.

The Add Printer Wizard will begin. Click on Next to continue...

Ensure that the option Local printer attached to this computer is ticked.
Ensure that Automatically detect and install my Plug and Play printer is not ticked.
Click on Next to continue.

In the drop down port menu, select USB001 (Virtual printer port for USB). Note: You will not see this device listed if Windows has not previously detected the printer and installed the hardware.

Now you will need to direct the Add Printer Wizard to the directory where the drivers are located. Click on Have Disk.

Click on Browse so we can point to the Axiohm driver directory.

Browse to the C:\Axiohm directory where the infomation file Axiohm Telesto Printer W2K.INF file is located. Then click on Open to continue. Note: this driver is alo suitable for Windows XP.

Click on OK to confirm the location of the directory where the Printer INF file is located.

Confirm the Printer Name then select Next to continue.

Select No to the option Do you want to print a test page.

Click on Finish to complete the Add Printer Wizard.

If you are happy that installing the software will not affect your computer, click on Continue Anyway otherwise click on STOP installation to abort the installation.

Drivers will now be installed, no action required.

Should you receive this message, ensure that the Copy Files From directory is C:\Axiohm and click on OK to continue.

After the files have been installed, the Completing the Add Printer Wizard Screen will appear momentarily and then disappear automatically.

Telesto USB printer drivers are now installed, this section is completed !

1.05. How do I configure the USB printer settings.

Click on the Start Menu button, then click on Printers and Faxes

Right click on the Telesto 80 printer icon and select Properties.

Check that USB Virtual Printer Port for USB is selected.

Return to the General Tab and select Print Test Page. A test printout should be printed almost immediately.

Shown below is the USB Test Page printout.

1.06. How do I check the settings of my printer

Printing a Self Test Ticket will detail the configuration of the printer such as .... Firmware version, Hardware details, Mechanism detail, Communication Interface settings i.e. Interface type, baud rate, handshaking, flow control.

To print self ticket.
- open the lid
- push the paper feed button until the light turns off (approx 10s).
- when the light is off, immediately close the lid keeping the paper feed button pressed.

1.07. How do I change the Baud rate of my printer

The default settings of the printer are...

Interface:  RS232
Baud rate: 115,200
Parity:      No parity
Data bits:  8
Stop bits:  1
Flow Control:Dtr/Dsr

Changing the Baud Rate involves sending the correct communication parameters to NVRAM memory within the printer.

Synopsis: Set communication interface parameters
ASCII              US  STX   n1    n2   n3    n4    n5   n6
Hexadecimal    1F    02    n1    n2    n3    n4    n5    n6
Decimal           31     2   n1    n2   n3    n4    n5   n6

Operands: n1 = Interface selection, n2-n6 = parameters.

Shown below are some basic settings for the serial interface, for more detail, see 3108271 Telesto User Manual.

Example software to change the Baud rate

To change the Baud rate from 115,200 to 9,600 download 115200_9600.zip
To change the Baud rate from 9,600 to 115,200 download 9600_115200.zip

Unzip the appropriate file into the the root directory c:\
Exit any communication programs such as Hyperterminal.
Ensure serial cable is connected.
Reset printer by removing and restoring power.
Ensure blue light is ON and not flashing.

To change the Baud rate from 115,200 to 9,600 run 9600.bat
To change the Baud rate from 9,600 to 115,200 run 115200.bat


1.08. My printer won't print.

Paper Jam and Cutter Problems

Problem	Solution
Paper Jam Cutter Blade not in correct position) Possible causes are... Paper used too thick or Foreign object in mechanism.	In case of a paper jam, remove the front cover by sliding foward and upwards. If paper is found in the area shown, remove it. If paper is found in the area shown, remove it. Next, check that the cutter blade is in the correct position (parked in left side of printer). If the cutter blade is not correctly parked, switch off the printer then power on again. If the cutter blade remains in the same position, use the mini-screwdriver (supplied in the box) to reposition the cutter. Inser the mini-screwdriver through the small hole in the side of the printer (shown circled above). Rotate the screwdriver forwards to move the blade to the left.
The ticker it out of the printer but the cutter does not cut.	Check the user manual to ensure that the correct cutter commands are used. Possible cutter problem, contact Vibrant EPOS for RMA advice.
Total cuts instead of partial cuts.	Contact Vibrant EPOS for RMA advice.
Print quality is deteriorating	See "Cleaning your printer"
Paper does not come out all the way. Printer starts to print but stops while the receipt is being printed.	Check if there is a paper jam (see above)
Print is light or spotty	Check paper roll is correctly loaded. Check if print head is dirty. Use only recommended paper. Increase print density in "Set Mechanism Options" of printer configuration menu.
Vertical column of print is missing.	Contact Vibrant EPOS for RMA advice.
One side of the receipt is missing.	Contact Vibrant EPOS for RMA advice.

Cleaning your printer.
Depending on the environment in which your printer is used, it can accumulate dust. Therefore it is necessary to clean the print head periodically to maintain good print quality. The cleaning period depeneds on the environment and usage., but the print head should be cleaned at least once a year or up to one month for heavy duty applications.

Cleaning Instructions
Unplug the printer.

Never clean the print head immediately after printing, the head may be hot.

Open the cover, clean the heating dots line of the head with a cotton stick containing a solvent alcohol (ethanol, methanol, or IPA) but do not touch the print head with your fingers.

Allow the solvent to dry and replace the cover.

For cleaning kits, contact Vibrant EPOS ref: CK80000A

1.09. Windows O/S - My printer produces garbled output

Select Start Menu/ Printers and Faxes
Right click on Telesto Printer icon and select Properties.
Select the Ports tab, click on the Configure Port Button.
Ensure baud rate is set to 115200, Flow control is set to Hardware

Correct Baud Rate - Wrong Flow Control                                  Correct Flow Control - Wrong Baud Rate

 

1.10. What are the RS232 connections

Shown below is the Cable for DTR/DSR protocol. Connector on printer is male type.
This RS232 interface normally require a cable with two female 9-pin D-type connectors.




1.11. What are the cash drawer connections

Cash drawer connections are as follows...

Driving voltage: 24VDC
Driving current: Approx 1A max ( shall not excedd 510ms)




1.12. What should I do if my printer goes faulty
Contact our Sales Support by phone on 01952 280446 or email Vibrant Service

1.13. Where can I obtain the drivers
Contact Vibrant Technical Support to request drivers.... Vibrant Support

1.14. I've read the faq. but I still need help from technical support
For general advice and enquires, contact Technical Support on 01952 280360 or email at Vibrant Support. Your request will be dealt with as quickly as possible.

1.15. Where can I find a manual for the Telesto printer
Email Vibrant Support. Your request will be dealt with as quickly as possible.

Information may be subject to change without notice