TPOS
Frequently asked questions
What is this FAQ for?
Based on information requested
by customers, this FAQ is designed to cover issues
relating to the TPOS EPOS terminal only. It does not cover issues
relating to RobotPOS, RobotPOS Plus, ScanPOS and ShopPOS
1.00. General issues
1.01. My new machine displays the error message "Disk Boot
Failure" at power up.
1.02. When I reduce the display resolution, the display
area reduces in size.
1.03. Can the customer display emulate an Epson display?
1.04. How do I configure the MSR?
1.05. How can I check the customer display is working or
send text to the display?
1.06. How do I control the cashdrawer port?
1.07. Can I add a second hard drive to my unit?
1.08. How do I install the operating system
1.09. How do Install the TPOS drivers?
1.10. What should I do if my unit goes faulty?
1.11. Can I add extra memory?
1.12. The touch screen installer software is asking for
the port number. Which port is used?
1.13. Can I connect a wireless LAN inside these units?
1.14. I have lost the drivers CD, where can I download
the drivers?
1.15. How do I add a FDD or CDROM to my TPOS
1.16. I've read the faq. but I still need help from technical
support.
1.17. Is it possible to adjust the brightness level of
the TFT ?
1.18. Why can't I find the Euro symbol on the customer
display
1.19. I've lost the ELO touch driver CD, where can I download
this.
1.20. Where can I find LINUX/UNIX or Win XX drivers for
the touch screen.
1.21. Where can I obtain the OPOS drivers
1.22. Can I play audio files on my TPOS
1.23. I have restored the default BIOS settings and now
I get error messages at boot-up.
1.24. Can I connect an external modem to my TPOS.
1.25. My customer has switched of the LCD display in the
Lynx 3DM control panel.
1.26. How do I stop my customer accessing the Lynx 3DM
control panel
Answers
1.01. My new machine displays the error message "Disk Boot Failure"
at power up.
This will occur when no operating system (O/S) is installed.
Normally the machine will not be supplied with an O/S installed
as it is usually more cost effective for the customer to source
the O/S themselves. If you require an O/S, please specify
at the time of purchase.
1.02. When I reduce the resolution from maximum, the display area
reduces in size.
To "stretch" the image back to fill the screen, locate the driver
CD supplied with the machine and open the VGA folder. Inside will
be another folder labelled SM1721 control panel. Select either the
Win98/ME or Win2000 folder and install the SM1721 control panel
onto the machine.
Once installed, click on the SM1721 control panel icon next to the
clock in the bottom right hand corner of the screen
Now it is possible to toggle stretch
mode on or off in the Display properties/Lynx3DM options box.
1.03. Can the customer display emulate an Epson display?
No, the TPOSN serial customer display uses EMAX/UTC or AEDEX command
sets. A description of the necessary commands is available in the
technical manual .TPOSN Technical Ref V10.pdf.
1.04. How do I configure the MSR?
First download the MSR manual, MSR Simple manual.pdf. The
magnetic card reader can be configured for a number of options.
These include... Set Country / Set Tracks / Set magnetic string,
Prefix, Suffix, Preambles Postambles / Transmit data speed / Buzzer
/ Show status.
To enter configuration mode.....
Connect a keyboard to the MSR Y lead PS/2 connector.
Connect the Y plug into the TPOS PS/2 keyboard socket.
Execute a text editor program such as Microsoft Note Pad.
While in notepad, press and hold [Left-Ctrl], [Left-Alt] and [F10]
keys, the Main Configuration menu will appear on screen.
Changes will be saved after exiting the menu screen.
1.05. How can I check the customer display is working or send text
to the display?
Download and the execute the file TPOS_LD_Demo.exe. If
your display has stopped working, please check the following settings.....
1. In the BIOS settings - "Integrated Peripherials", Check COM3
is set to "3E8" and COM4 - "2E8"
2. Under Windows System, please check the "COM & LPT" in the
"Device Manager", check COM3 is installed OK - Resource address
is "3E8" and IRQ "10"?
1.06. How do I control the cashdrawer port?
TPOS is fitted with a dedicated RJ11 cashdrawer port. The pinout
for this port is shown below.
This port supports the same pinout
as the EPSON / START receive printer cashdrawer interface. To open
the cashdrawer, write the following sequence to port I/O Address
400H (R/W) in the format shown below :
Note: After opening the cashdrawer, please reset this Bit after
200~500ms to avoid overstressing the Cashdrawer solenoid.
The cashdrawer Open / Close Status and Connect / Disconnect status
can also be verified as shown below.
1.7. Can I add a second hard drive to my unit?
For mechanical reasons it is not possible to add a second hard
drive permanently however a second hard can be connected temporarily
( for the purpose of copying drivers/data across ).
Remove the hard driver and connect a dual 40 pin IDE cable and dual
IDE power cable to the connectors in the hard drive bay. Configure
the second HDD as a slave device and boot the machine up. The second
hard drive will be logged as drive D.
1.8. How do I install the operating system.
TPOS does not have a built in CDROM
therefore first decide which method you want to use.....
1) Using a standard CDROM.
2) Remove the HDD and copying files over on an external PC.
1) Using a standard CDROM
Remove the HDD as shown below in Fig 1.
Connect the 40 pin IDE cable and the
Power cable Y splitter to the ports shown below.
Configure the CDROM as a Slave device and attach both CDROM and
HHD to the IDE ribbon cable.
Boot the machine and press "DEL" to enter the BIOS, select
option 2, set the "1st Boot Device" to CDROM, then select
"Save and Exit BIOS" and the machine will reboot.
The CDROM should be detected and automatically
start Windows installation. Should the installation not automatically
run, navigate to the CDROM and type "SETUP.EXE" then follow Windows
installation instructions.
After installation is completed, re-enter the BIOS and set the first
boot device to "IDE 0".
2) Remove the HDD and copying files
over.
For this method you will need a second computer fitted with a CDROM.
The procedure shown below is for Windows 98 but will be similar
for other Windows O/S. The purpose of this procedure is to format
and prepare the HDD prior to copying Windows O/S files into a directory
called "Win98" and TPOS driver files into a directory called "Drivers".
Follow the procedure listed below....
Stage 1 - Remove the TPOS hard drive and connect to an external
PC
Remove HDD from TPOS, configure as slave device and connect
to the secondary IDE cable on an external PC.
Stage 2 - Format the TPOS hard drive and copy
Windows Set-up and TPOS drivers onto the formatted hard drive.
Insert Win98 boot floppy and re-boot machine.
When prompted, select "Start computer with CDROM support"
At the A:\ prompt, type FDISK.
Select option 5 - "Change Fixed Disk Drive".
Select "Disk 2".
Select option 1 - "Create DOS partition or logical disk drive".
Select option 1 - "Create primary DOS partition"
Message will appear "Verifying drive integrity, 1thru 100% complete".
Message will appear " Do you wish to use the maximum available size
for a primary DOS Partition ? [ Y ].
Select "Y"
Message will appear " Verifying drive integrity 1 thru 100% complete"
Message will appear " Primary DOS partition created, drive letters
changed or added."
Press "Esc" to continue.
Select option 2 - "Set active partition"
Press escape to exit.
Message will appear " You must restart your system for your changes
to take effect. Any
drives you have created or changed must be formatted AFTER you restart."
Re-boot computer
At the A:\ prompt, type FORMAT D:
Message will appear "WARNING, ALL DATA ON NON REMOVABLE DISK DRIVE
D: WILL BE LOST. Proceed with Format [ Y/N ]
Type "Y"
Message will appear " Formatting 19,09.94M
" 1- 100% complete"
" Format complete"
" Writing out file allocation table"
" Complete"
" Calculating free disk space (this may take several minutes)"
" Complete"
" Volume label ( 11 characters, Enter for none) ?"
" 19,083.50 MB total disk space"
" 19, 083,50 MB available on disk"
" 16,383 bytes in each allocation table"
" 1,221,343 allocation units available on disk"
" Volume serial number is 3D2C-BD9 ( number will vary )"
" A:\"
Make device bootable by transferring system files
Type "SYS D:"
Message will appear " System transferred"
A;\
Comment - TPOS HDD is now bootable and ready for
transfer of Win98 files and TPOS Device drivers.
Remove Windows 98 boot disk, re-boot machine into
Windows 98.
From Windows, make a "Win98" folder on the TPOS HDD and copy the
contents from Win98 directory on the Windows CDROM into the Win98
folder on the HDD..
From Windows, make a "Drivers" folder on the TPOS HDD and copy the
contents of the Drivers CD into this directory.
Step 3 - TPOS hard disk is now ready for transfer and re-installation
into the TPOS terminal.
Power down your PC.
Remove the TPOS HDD.
Set the TPOS HDD jumpers to master and re-assemble into the TPOS.
Step 4 - TPOS is now ready for Windows 98 installation.
Attach a keyboard and mouse, boot-up the TPOS
terminal
At the C:\> prompt navigate to Win98 folder by typing CD WIN98
Type SETUP to start Windows installation.
Follow installation instructions as necessary.
1.9. How do install the TPOS drivers?
Following on from the procedure listed in 1.11. and assuming the
drivers are on the Hard Disk in a folder named "Drivers", follow
the procedure below.
Audio driver
Navigate to "Drivers" folder.
Navigate to "Audio" folder.
Run "Setup.exe" to install driver.
Reboot machine.
VIA chipset Service Pack 4.30V
Navigate to "Drivers" folder.
Navigate to "Chipset" folder.
Run "Setup.exe to install driver", Click "YES".
Click "Next" to install options.
VGA driver
Navigate to "Drivers" folder.
Navigate to "VGA" folder.
Navigate to "Complete" folder.
Navigate to "WIN9X" folder.
Run "Setup.exe" to install driver.
Reboot machine.
Right click on desktop
Select "Properties"
Select "Settings"
Set resolution 800x600, True Color 24bit.
Click "Apply", click "Apply settings without restarting"
Network Card driver
Select - Start Menu/Settings/Control Panel/System/Device Manager
Select - Other devices/PCI Ethernet Controller.
Right click on "PCI Ethernet Controller".
Select "Properties".
In the "General" tab, select "Re-install driver"
Click "Next"
Select "Search for a better driver than the one your device is using
now (Recommended)."
Click "Next"
Untick "Floppy Disk Drive"
Check "Specify a location"
Navigate to C:/Drivers/Drivers/LAN/Win98, Click "OK"
Click "Next" / "Next".
Wait for Windows to install driver, select "Finish", re-start computer.
ELO Touch Drivers
Navigate to "Drivers" folder.
Navigate to "Drivers" folder.
Navigate to "ELO Touch" folder".
Navigate to "EloWin95" folder".
Run "Setup.exe", agree to license conditions
Select "ELO Touch monitor interface on COM2".
Restart computer.
Accurately touch on-screen calibration targets.
Click "Yes" to "Does the cursor jump to your fingertips".
1.10. What should I do if my unit goes faulty?
Contact the service department by phone on 01952 280311 or email
Vibrant
Service. The service department will issue an RMA number
and give full details of the returns procedure. Please note:
After repair the machine will be returned in "as new" condition
therefore it is important for customers to retreive all data from
the removable hard drive before the unit is returned.
1.11. Can I add extra memory myself?
The RAM module used internally is SDRAM 128MB 168 pin PC133.
As there is only 1 DIMM socket internally you will need to replace
the internal memory. The maximum allowed is 256MB. The TPOS does
not use low profile memory so there are no physical height restrictions
on memory size.
1.12. The ELO touch screen installer software is asking for the
port number for the touch screen, which port is used?
The touch screen software should be installed on COM2.
1.13. Can I connect a wireless LAN inside these units?
It is not possible to fit a wireless LAN card inside TPOS because
most wireless LAN cards are PCMCIA and there are no PCMCIA slots
available. We recommend using the Ethernet port to connect to a
wireless LAN Access Point. A range of Vibrant wireless products
can be found here.
1.14. I have lost the drivers CD, where can I download the drivers?
Drivers can be download from the Vibrant website, please click
here.
1.15. How do I add an FDD or CDROM to my TPOS.
The easiest solution is to connect a USB FDD or CDROM. Two USB sockets
are provided underneath the unit. To boot from these devices, press
DEL at start up to enter the BIOS. Select "Advanced BIOS features"
and navigate to "First Boot Device". Use the page up/down keys to
select "Floppy" or "CDROM", then save settings and exit.
1.16. I've read the faq. but I still need help from technical
support.
For service related issues, please ring our service department on
01952 2804000. For general advice and enquires, contact John Hatton
on 01952 280360 or email him at Technical Support
1.17. Is it possible to adjust the brightness level of the TFT
?
The brightness level of the TPOS is typically 125cd/m2 however a
brightness control is fitted underneath the unit adjacent to the
power reset switch.
1.18. Why can't I find the Euro symbol on the customer display.
The customer display does not have the Euro symbol included as standard
however the display can be re-programmed to display the Euro Symbol.
Please specify before purchase if you need the Euro Symbol. After
purchase the customer display can be reprogrammed if you have an
EPROM writer. Please download the file EURO_SIG.ZIP. The EPROM type
is 27C010 or 29C010(flash EEPROM). The Euro sign is located at code
0xD5. If you don't have an EPROM writer, please contact Technical Support
1.19. I've lost the ELO touch driver CD, where can I download
this.
The TPOS uses a 5 wire serial touch screen. The touch screen controller
is connected to COM 2. ELO drivers can be found at the following
link...
http://www.elotouch.com/support/dnld.asp
1.20. Where can I find LINUX/UNIX or Win XX drivers for the touch
screen.
ELO drivers for the following operatings system.......
Win 3.X, WIN95/98/ME/CE/2000/NT/XP/UNIX/LINUX
can be found on the ELO website at the following link.
http://www.elotouch.com/support/dnld.asp
1.21. Where can I obtain the OPOS drivers for your terminals.
For the cashdrawer download "OPOS cashdrawer for TPOS.zip"
For the customer display, download "DisplayLD.zip"
Please note: Once the OPOS drivers for the customer
display are installed you will need to set the jumper of the LCD
customer display to TPOS command mode as the OPOS driver does not
support the Aedex command set. Remove the LCD customer display control
board AP-SY-EC-001and change J2 from 1-2 short to 2-3 short, as
shown below...
The display will now support the TPOS Command Set and support the
line display OPOS driver.
1.22. Can I play audio files on my TPOS.
No, although AC97 audio is present on the motherboard, there
is no I/O connection to the PC speaker.
1.23. I have restored the default BIOS settings, now I get error
messages at boot-up.
After restoring the default BIOS settings the following error
messages will appear at start-up
"Primary IDE channel no 80 conductor cable installed" and "Floppy
Disk Fail (40)". To remove these error messages and setup
the machine for normal use, please make the following adjustments...
In the "Standard CMOS Features"
Change value of "Halt On" to [No Errors]
In the "Advanced BIOS Features"
Change value of "Quick Power On Self Test" to [Enabled]
Change value of "Typematic Rate Setting" to [Enabled]
Change value of "Typematic Rate (Chars/Sec)" to [30]
Change value of "Typematic Delay (Msec)" to [250]
In the "Integrated Peripherals"
Change value of "Onboard Serial Port 3" to [3E8]
Change value of "Onboard Serial Port 4" to [2E8]
Change value of "UART 4 Mode" to [Standard]
Change value of "SB IRQ Select" to [7]
Change value of "Game Port (200-207H)" to [Disabled]
In the "Power Management Setup"
Change value of "MODEM Use IRQ" to [NA]
In the "PnP/PCI Configurations"
Change value of "Reset Configuration Data" to [Enabled]
1.24. Can I connect an external modem to my TPOS.
An external modem can be connect to TPOS COM1 or COM4 via the
RJ45 to DB9 connector as TPOS COM ports are standard RS232.
1.25. My customer has switched off the LCD display in the Lynx 3DM
control panel.
After switching off the LCD display in the Lynx 3DM control
panel it is not immediately possible to restore this setting as
the LCD display is now blank and there is no external VGA port.
To restore the setting you will need to undertake a "blind" restore
of the BIOS default settings.....
Attach a keyboard to the TPOS unit
Press the "DEL" key for 15 seconds after switching on the power.
Follow the steps listed below...
Press "Right" key,
Press "Down" key
Press "ENTER" key
Press "Y" key
Press "ENTER" key
Press "F10" key
Press "Y" key
Press "ENTER"
Now restore the general BIOS settings,
see answer 1.40.
1.26. How do I stop my customer accessing the Lynx 3DM control panel
In Windows, to remove the Lynx 3DM control panel from start-up
so it cannot be activated.
Please enter the following.....
Start Menu/Run/
Type "msconfig" /OK
Select "Startup" from the System Configuration Utility
Un-tick "Control panel smctrlw.exe"
Restart the computer
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