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At Vibrant EPOS we
not only pride ourselves on our High Quality,
Low Price EPOS products, we also offer a
complete pre and post service package with
expert product support. With a dedicated
technical support team and after sales staff
Vibrant EPOS offers you all the support
required from start to finish.
Technical Support.
At Vibrant we believe
our technical services and support are second
to none. Should you encounter any problems
with your EPOS hardware we have an in-house
support team ready to give you technical
support and advice.
Support for hardware
problems is available via direct email at.. technical@vibrantepos.co.uk,
and request technical
support.
The technical support
team are available between the hours of
8.30-12.15 and 1.00-4.30 to help sort out
any hardware problems you may have.
Frequently asked
questions
Support for product configuration or setup
queries is available through our website
on our FAQ's pages. Simply hover over the
FAQ option on the side menu and then select
the relevant product. Here you'll find help
configuring any product, installing software
and peripherals, and machine maintenance.
After Sales Support
Not only is it the
technical side where we offer support but
ensuring that we provided you with the right
product for your needs is one of our passions.
We know at Vibrant we have a product to
meet every EPOS need and therefore if you
are not happy with the product you have
received you can return the product with
14 days of purchase and receive a replacement
product or be credited.
Should a machine arrive
with you and be deemed DOA we will happily
replace this product for you straight away
delaying as much inconvenience as possible.
We regularly monitor
our customer's situations to ensure that
product performance is as it should be and
offer help and advice on how to get the
best out of your Vibrant product.
 Repairs
EPOS repairs are undertaken
at our service centre at Telford. Products
are offered for sale normally on a 1 year
Return to Base warranty. Additional extended
3 year warranties can also be purchased
on request
 Spare
Parts
Spares
for all products are stocked in our warehouse
at Telford with thousands of parts
available to minimise product repair times.
Stock levels are monitored regularly to
ensure parts availability.
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